Billable WTS Computer Support Services

Description

For areas of campus that require technical support on a limited basis, WTS offers "Time and Materials" support that can be provided on an hourly basis. Technical assistance and consulting is available from WTS on a wide range of computer and network platforms including Windows, Linux, Macintosh, and Unix.

Hardware repairs on personal computer workstations, printers and some other office equipment can be completed by a hardware technician. The customer will be responsible for the cost of parts and labour to repair equipment.

We will endeavour to ensure that one of the same two Technical Support people respond to the service call so that WTS staff will become familiar with a unit's equipment and needs.

Pricing

• Internal:  $80.00 per hour
• Affiliate:  $85.00 per hour

NOTE: There is a minimum fee of one hour for this service.

Terms and Conditions

Normal working hours of Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays observed by Western).

For maintenance, setups, and other non-critical work, a time will be set up that is mutually agreed upon and convenient for the customer.  For trouble reports, WTS will attempt to get the designated support person (or their backup) on-site within 1 working day.  

Emergency response (within 2 hours) can be requested and will be billed by adding one extra hour to the call.

In instances when an WTS Support person brings along a trainee or an expert, you will be charged only for the time of one person.

e-Commerce Solutions/Credit Card Authorization and Payment Processing Description

Please go to https://commerce.uwo.ca/ for current information on e-commerce options at Western.

Currently there are no charges for corporate web disk space.

Quota levels for websites are intended to accommodate current usage and provide for a reasonable expectation of growth.  If you should experience a situation where disk space levels are not adequate, please contact the Helpdesk to determine the next steps.

Default quota levels, disk usage, and costs are reviewed each fiscal year and charges for additional quota may be reinstated at the start of a new fiscal year.

Description

Access to the WTS Training Lab can be arranged to provide exclusive use of the lab and its equipment to an instructor and class .  This includes the use of the software and instructional aids consisting of an instructor's workstation, white board, and multimedia projector directly connected to the instructor's workstation.  Further information is available at Courses.

Pricing

• Internal:  $65.00 per session (morning / afternoon)
• Affiliate:  $130.00 per session (morning / afternoon)

Terms and Conditions

Reservations should be made at least two weeks in advance.  Internal customers can charge this service to a Western departmental account.  Affiliates will be involved for these services.  The cost of renting the lab is per session where a session is a morning (i.e. 8:30 am - 12:00 noon) or an afternoon (i.e. 1:00 pm - 4:30 pm).  Inquiries can be emailed to: wts-courses@uwo.ca.

There will be an additional charge for installing and testing software if a special setup of the lab is required (at regular "Techincal Assistance - Time and Materials" rate).  Instructors are responsible for proper software licensing in the lab if they choose to bring in their own software.  These arrangements must be made at least two weeks in advance of the scheduled class.

Special service: During the summer a suitable general student lab may have open time available that can be booked for conferences.  The terms and conditions are the same as above but the fee per session for this resource is $250.00.

Description

WTS negotiates campus-wide licenses for some software, available to faculty and staff as outlined on the WTS site licenses web page.

Pricing

Prices vary depending on the software and the number of licenses purchased.

Description

For equipment that will be in public access areas or at risk of theft, WTS will secure the equipment, which will enable the equipment to be covered under Western's self insurance plan.  This service is available to any unit on the Western campus.

Pricing

The cost of securing the equipment is charged at "Time and Materials" support rates:

• Internal:  $80.00 per hour
• Affiliate:  $85.00 per hour