Voicemail to Email

Configure an iPhone - Explains how configure voicemail to email on your iPhone (OS 10)(Faculty and Staff Only)

This document was created using OS X 10.10 Sierra.

Introduction

This How Do I... will walk you through setting up  of the iPad, iPhone or iTouch to access your Western voicemail account.

1.  You begin on the Home screen of your device. 

On the Home screen, tap the Settings icon. 

2.  The Setting screen should appear.

On the Settings screen, scroll down and tap Mail. 

3. The Mail screen should appear.

On the Mail screen, tap Accounts. 

4. On the Accounts screen tap Add Account.

On Add Account scrren, tap Other.  

4.  The Other screen should appear.

On the Other screen, tap Add Mail Account. 

5. The New Account screen should appear.

On the New Account screen, you need to complete the Name, Address, Password and Description fields.

  • In the Name field, enter your first name and last name, as you wish it to appear on your emails.
  • In the Address field, enter your Western email address e.g. userid@uwo.ca
  • In the Password field, enter your Western Identity i.e. the password you use to access your email.  Note: If you are running the current version of firmware, your password letter will display momentarily as you type so you can verify it is correct.
  • In the Description field, enter Voicemail .

When you have entered all of your information, tap Next.

6.  The New Account screen will refresh.

Ensure IMAP is selected at the top of the configuration screen.

7. Scroll to the Incoming Mail Server Section.

  • Tap Host Name and enter voicemail.uwo.ca
  • Tap User Name and enter your Western Identity user id
  • Tap Password and enter your Western Identity password. Note: If you are running the current version of firmware, your password letter will display momentarily as you type so you can verify it is correct.

8. Scroll down to the Outgoing Mail Server section.

  • Tap Host Name and enter smtp.office365.com
  • Tap User Name and enter your Western userID@uwo.ca
  • Tap Password and enter your Western Identity password  Note: If you are running the current version of firmware, your password letter will display momentarily as you type so you can verify it is correct.

9. Tap Next and your information will be verified and the final screen should appear.

10. Tap Save.

Your device is now configured to access your Western Voicemail.

Configure MacMail - Tells you how to configure voicemail to email on your MacMail (OS X)(Faculty and Staff Only)

­This document was created using OS X 10.10 Sierra.

Introduction

This How Do I... will walk you through setting up MacMail to retrieve your Voicemail messages using an IMAP profile.

1. You begin by opening MacMail.

Click on Mail and then tap Accounts... from the dropdown menu.

­

The Internets Accounts screen should appear.

2. Scroll down the list and Select Add Other Account…

3. When asked to Choose an account type, select Mail Account.

4. The Add a Main Account screen should appear.

Enter your name, Western email address and your password.

5. The Incoming Mail Server Info screen should appear.

  • Select IMAP as the Account Type. 
  • Enter voicemail.uwo.ca for the Mail Server, then enter your Western username and password.

6. Enter smtp.office365.com for the SMTP server, then enter your Western username and password.

  • Click Sign In.

7. Uncheck Notes and click Done.

8. A screen should now appear that lists your accounts.

  • Select your new IMAP account from the list and change the description to Voicemail.
  • Hit Enter.

9. Your voicemail inbox will now show in your list of Mailboxes. Your voicemail messages will now appear here.

Mac Mail is now configured to access your Western Voicemail.

Configure Thunderbird - Explains how to configure voicemail to email on Thunderbird.

Getting Started

This How Do I will walk you through the setup of Thunderbird (which is available as a free download at http://www.mozilla.org) to retrieve your Voicemail messages using an imap profile.

Account Setup Wizard

1. Once the Account Setup wizard opens:

  • Click Tools
  • Click Account Actions
  • Click Add Mail Account

The Mail Account Setup window will open next.

Select Email account and click Next.

Enter your name, Western email address and Password in the appropriate fields. Click Continue.

 2. On the next screen, DO NOT click DONE. Click on the Manual config button instead.

3. The Mail Account Setup window will open.

Enter the following information:

  • Incoming IMAP: voicemail.uwo.ca
  • Port: 993 SSL: SSL/TLS
  • Authentication: Normal Password
  • Outgoing SMTP: smtp.office365.com
  • Port: 587 SSL: STARTTLS
  • Authentication: Normal Password

Click Done.

NOTE: Since this account comes with INBOX only, the recommended setting for deleted messages is to remove them immediately.

To do this:

  • Access the Account Settings for the account you just configured.
  • Click on Server Settings in the left pane.
  • In the right pane, under When I delete a message:, select the option Remove it immediately.
  • Click OK.

Configure Outlook 2007 - Explains how to configure voicemail to email in Outlook 2007.

Introduction

This How Do I will walk you through setting up Outlook 2007 to retrieve your Voicemail messages using an IMAP profile.

How to configure Outlook 2007

1. Open Outlook 2007.

NOTE: If this is the first time running Outlook it will start a setup configuration wizard.

2. Click Tools and then choose Account Settings.

The account settings configuration window will open. 

 

3. With the Email tab selected, click New.

This will open the “Add new email account” configuration window.

DO NOT enter any information on this screen. Instead, click on the check box next to Manually configure server settings or additional server types and click Next.

 

4. Select Microsoft Exchange, POP3, IMAP, or HTTP as your Email Service and click Next

 

5. The Internet Email Settings screen should appear.

Enter the following information:

  • your name and Western email address
  • Account Type: IMAP
  • Incoming mail server: voicemail.uwo.ca
  • Outgoing mail server (SMTP): smtp.office365.com
  • Enter your Western user IDand password (click Remember password if you don’t want to enter your password every time you start Outlook)
  • Click the More Settings button

6. The Internet Email Settings window with tabs (General, Folders, Outgoing Server, Connection and Advanced) should open.

  • Click the Outgoing Server tab
  • Check off My outgoing server (SMTP) requires authentication and ensure Log on using is selected.

    Enter the following:

    • Username:          Your Western Email Address
    • Password:           Your Western Password
  • Click on the Advanced tab
  • Set Use the following type of encrypted connection to SSL for your Incoming server (IMAP) and Auto for your Outgoing server (SMTP)

    NOTE: Outgoing server (SMTP) ports available for this connection are 587 or 465. Some of Internet Service Providers are deliberately blocking some ports. If your computer cannot make SMTP port connection with one of the ports, please try the other one.

  • Click OK.

    7. This will take you back to the Internet Email Account Settings screen.

    Click Next, then Finish.

    You have now configured Outlook 2007 for Western email.

Configure Outlook 2010 - Tells you how to configure voicemail to email on your Outlook 2010.

Introduction

This How Do I will walk you through setting up Outlook 2010 to retrieve your Voicemail messages using an IMAP profile.

How to configure Outlook 2010

1. Open Outlook 2010.

NOTE: If this is the first time running Outlook it will start a setup configuration wizard.

Click File and then Account Settings.

The Account Settings configuration window will open showing serveral tabs. 

2. With the Email tab selected, click New.

This will open the Add New Account window. 

Select Email Account as your Email Service and click Next.

3. This will open the Add New Account configuration window.

DO NOT enter any information on this screen.

Select Manually configure server settings or additional server types and click Next

4. The Choose Service window will open.

Select Internet E-mail and click Next

5. The Internet E-mail Settings configuration window will open.

Enter the following information:

  • Your name and your Western email address
  • Account Type: IMAP
  • Incoming mail server: voicemail.uwo.ca
  • Outgoing mail server (SMTP): smtp.office365.com
  • Enter your Western username and password (click Remember password if you don’t want to enter your password every time you start Outlook).
  • Click the More Settings button

6. The Internet E-mail Settings window with several tabs will open.

  • On the Outgoing Server tab, check the check box next to My outgoing server (SMTP) requires authentication and ensure Log on using is selected.
  • Username:          Your Western Email Address
  • Password:           Your Western Password
  • Click on the Advanced tab
  • Set Use the following type of encrypted connection to SSL for your incoming server 

NOTE: Outgoing server (SMTP) ports available for this connection are 587 or 465. Some of Internet Service Providers are deliberately blocking some ports. If your computer cannot make SMTP port connection with one of the ports, please try the other one.

Click OK.

7. This will take you back to the Internet Email Account Settings screen.

Click Next, then Finish.

You have now configured Outlook 2010 for Western email.

Configure Outlook 2013 and 2016 - Explains how to configure voicemail to email on your Outlook 2013 and 2016.

Introduction

This How Do I will walk you through setting up Outlook 2013 and 2016 to retrieve your Voicemail messages using an IMAP profile.

How to configure Outlook 2013/16

1 Open Outlook. Click on the File tab in the top left hand corner.

 

2. The Account Information window will open. 

Click on the Account Settings button and chooses Account Settings... from the dropdown.

 

3. The Account Settings window will open, showing several tabs.

Click on the E-mail tab and select New...

 

4. The Add Account window that will allow you to Choose Service will open.

Select the POP or IMAP option and click Next.

The POP and IMAP Account Settings window will open. 

5. Under User Information, enter your name and Western Email address.

6. Under Server Information enter the following:

  • Account Type:    IMAP
  • Incoming mail server:      voicemail.uwo.ca
  • Outgoing mail server (SMTP):       smtp.office365.com
  • Username:          Your Western UserID
  • Password:           Your Western Password

Click on the More Settings ... button.

7. The Internet E-mail Settings window will open, showing three tabs, General, Outgoing Server and Advanced.

On the General tab, change the Mail Account description to Voicemail.

8. On the Outgoing Server tab, check the check box next to My outgoing server (SMTP) requires authentication and ensure Log on using is selected.

Enter the following:

  • Username:          Your Western Email Address
  • Password:           Your Western Password

 9. On the Advanced tab, change the following settings:

Incoming server (IMAP):   993
Encryption type:               SSL
Outgoing sever (SMTP):    587 or 465
Encryption type:               TLS

Click OK.

10. You should return to the POP and IMAP Settings window.

Click Next. Outlook will test the settings you have just configured.

You will now have a Voicemail Inbox where your messages will be delivered to.

Outlook is now configured to access your Western Voicemail.


Published on  and maintained in Cascade CMS.