WTS recommendation re: upgrading to iOS 11

By: David Ghantous

September 20, 2017

As you may be aware, Apple iOS 11 was released yesterday, September 19.  

Apple has acknowledged a compatibility issue which may prevent users of iOS 11 from accessing their Office 365 mail if they use the native mail application on their iPhone or iPad.  Users of the Microsoft Outlook app for iOS (available from the App Store at no cost) are not affected by this problem.   

Apple is working to resolve this issue.   Please watch WTS News at https://wts.uwo.ca/news/index.html for further updates.

At this time, we recommend users delay an upgrade to iOS 11 if you wish to continue use of the native Mail app for your Office 365 email.  If you have already upgraded to iOS 11 and are experiencing problems with your mail, WTS recommends installing the Outlook app for iOS.  

We are sorry for the inconvenience.  For further assistance, please contact the WTS help desk at 519 661-3800 or submit a jira ticket at https://jira.uwo.ca/secure/CreateIssue.jspa?pid=10920&issuetype=6 .

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