Recent Official Emails Sent By WTS


  • October 30, 2019

    Subject: Multi-Factor Authentication on Office 365

    Western University is implementing Multi-Factor Authentication (MFA) on Office 365, inclusive of Email, Contacts, Calendar, OneDrive and Teams.  This will affect how you log into your email account and other Office 365 applications.

    There are multiple ways your devices may connect to Office 365, including over a browser (Chrome, Internet Explorer, Edge, Firefox, and Safari) or using a desktop email client such as Outlook or a mobile device’s email app. Each of these methods, although differently enacted, are in scope of this MFA initiative.

    What is MFA?

    Multi-Factor Authentication adds another layer of security to your Western account.  Verifying your identity using MFA (with a phone or mobile device) prevents anyone but you from logging in, even if they know your password.

    MFA on Office 365 means that when you log into email, and other Office 365 applications, you will require your User ID and password plus a second factor.  This combination makes it much more difficult for a third party to make use of stolen credentials and -- in the case of email -- use your email account for unauthorized access, spam and phishing.

    Why MFA on Office 365 is needed:

    Spam and phishing emails are an ongoing security concern for Western University.  Increased spam exposes Western's staff, students and faculty to increasingly elaborate and well-crafted phishing emails from Western email accounts.

    These attacks result in more credentials unknowingly being provided to unauthorized individuals.  Your Western account is your key to many central services. If unauthorized individuals gain access to it then everything including other Western users, critical infrastructure, sensitive research, financial records, and your own identity is at risk.  Using MFA on email is one way we can all help to reduce the volume of spam and phishing attempts from Western email accounts.

    What is the Timeline?

    • November 7 - you will receive an email from Western Technology Services (WTS) with information about a new MFA service.  MyMFA is where you can set up set up a Duo Security profile. Duo Security is Western University's MFA provider.  If you are already using MFA for other Western services you won't need to set this up again.  You can use MyMFA to manage your devices, including adding a second device if you have not already done so.
    • November 21 - MFA will be enabled on your Office 365 account.

    What can you do now?

    Outlook 2013 and earlier as well as IMAP clients, such as Thunderbird do not support the technology required for MFA. If you use Outlook 2013 or earlier or an IMAP client, you will need to upgrade to a newer version of Outlook or use the web mail (myoffice.uwo.ca) on November 21. Please check with your local IT contact to confirm if you are required to upgrade your email client.


    Who to Contact

    If you have any questions, please contact: mfa-inquiries@uwo.ca

    Sincerely,

    The MFA for Office 365 Team
    Western Technology Services




    Don't Get Phished!
    Verify the authenticity of any email by checking the Official Account Related Emails Sent from WTS. If you do not see the email listed there, do not respond to it before verifying with WTS that it is a legitimate email.

    You can make sure that you are visiting the real page posted by Western WTS (and not a well-crafted forgery) by hovering over the link and verifying that the site starts with https://wts.uwo.ca.



Don't Get Phished!

Verify the authenticity of any email by checking the Official Account Related Emails Sent from WTS. If you do not see the email listed there, do not respond to it before verifying with WTS that it is a legitimate email.

You can make sure that you are visiting the real page posted by Western WTS (and not a well-crafted forgery) by hovering over the link and verifying that the site starts with https://wts.uwo.ca .


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