Recent Official Emails Sent By WTS

  • March 30, 2021

    Subject: Important: Mandatory use of Multi-Factor Authentication (MFA) for Office 365

    This is an official email from Western Technology Services and can be verified at:

    You are receiving this message to alert you of upcoming changes that will affect how you log into your Western Office 365 applications (inclusive of email).  Over the next couple of months, we will be adding Multi-Factor Authentication (MFA) to your login process for access to Office 365.

    If you are already using MFA for Office 365, you will not be impacted (however, if you are staff or faculty, please be aware of the HR item at the end of the message).

    If you use an account, please note that the change outlined above will affect your account only at this time.  You will receive further information from Ivey’s IT Centre regarding your account.

    What is Multi-Factor Authentication (MFA)?

    MFA adds another layer of security to your Western account.   Verifying your identity using MFA (with a phone, mobile device, or hardware token) prevents anyone but you from logging in, even if they know your password.  If a username and password are things you “know”, the second factor in our case would be something you “have”.

    Enroll in MFA at Western

    For more information about MFA at Western and to set it up now, visit: and navigate to “Setup MFA” in the left menu. While there are dates listed below, you are invited to enroll early!  There are lots of FAQs and resources on this site to provide more context for this initiative.

    Why using Multi-Factor Authentication (MFA) is important at Western University:

    Protecting Information:   Your Western account is your key to many central services and systems that you access.  If unauthorized people gain access to your account then they may be able to access things like communicating with other Western users (spamming), critical infrastructure you may have access to, sensitive research, financial records, and other information.   Using MFA for Office 365 will ensure that you are also protecting information that may be shared in Outlook (email), OneDrive, Teams – or any of the Office 365 applications used at Western.

    Reducing Phishing and Spam:  As you are aware, the amount of phishing emails we receive at Western represents a significant cyber security risk.  Using MFA for Office 365 is the most effective way we can all help to reduce both the volume of spam and phishing along with the associated risks, including compromised accounts.   MFA makes it much more difficult for an unauthorized individual to make use of stolen credentials and – in the case of email - use your account for unauthorized access, spam, and phishing.

    When this change will affect you:

    If you are not already using MFA for Office 365, you will start to see communications about how you can prepare in the coming days.  To avoid disruption to accessing Office 365 applications and email, it is important that you act early to set up MFA in advance of it becoming required.  This can also be done any time now.  Some key dates are:

    • April to June– students, faculty, and staff will be required to use MFA for Office 365.   Watch for communications from WTS that will include a specific mandatory date that MFA will be enforced on your Western Office 365 account. 
    • By May 5, 2021 – date by which all non-graduate student Office 365 accounts will have MFA enforced.
    • By June 22, 2021 – date by which all Office 365 accounts for graduate students, faculty, emeriti, and staff will have MFA enforced.

    If you have questions about using MFA for Office 365, please email

    Human Resources will also be implementing mandatory MFA for My Human Resources by June 22, 2021.  If you have questions about using MFA for My Human Resources, please email

    Additional information will follow as we get closer to above dates.  Please note that setting up MFA is done just once for use with any Western service or application that requires it.  More Western services will be implementing MFA in the near future. 

    In the meantime, you don’t have to wait – set up MFA now so that you are ready and start protecting your Office 365 account at any time by opting in here:


    MFA for Office 365 Project Team
    Western Technology Services


Don't Get Phished!

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