Recent Official Emails Sent By WTS

  • December 09, 2019

    Subject: REMINDER: A new Jira is coming!

    The Jira team is pleased to announce that a new version of Jira is ready for testing and we need your help!

    We are in the process of upgrading the Jira service using a new iterative upgrade process with a dedicated staging environment.

    How can you help?

    Our first upgrade iteration is complete and we're opening up the staging environment to everyone in WTS for testing.

    Please visit from the Western network and help us put this new version of Jira through its paces.

    About the staging environment

    The QAT environment at is a testing server where we deploy new upgrades before going live in Jira.

    We expect the QAT environment to remain open for testing for at least two weeks.

    Currently, the content on this instance of Jira is a copy of from December 15th. Feel free to make changes here - changes made in the QAT environment will not be saved in production!

    NOTE: Email notifications are disabled in the QAT environment to reduce confusion incurred by changes to production Jira issues.

    What's new?

    We're rolling out a brand new version of both Jira Software and Jira Service Desk with many new features and improvements! Here are the highlights:

    "Jira Server" mobile app is now available for Android or iOS.
    Performance improvements - up to 90% faster response time
    UI updates for boards
    Edit custom fields in automation (Jira Service Desk)
    Increased Issue Export Limit - up to 10,000 issues per export
    Filters in 'Multi user picker' custom field
    Batched email notifications

    Please explore these new features and improvements at, then share your feedback with us!


    We want to hear your feedback! Did you encounter any problems while testing? Were there unexpected changes that will affect how you work? Please share your feedback through the WTS Service Desk so we can improve our upgrade process before we go live in production.

  • December 09, 2019

    Subject: A new Jira is coming!

    This email is to inform you of the forthcoming Jira upgrade.

    We're rolling out a brand new version of both Jira Software and Jira Service Desk with many new features and improvements!

    The target upgrade date is Jan 5th, 2019 from 3:00am until Noon.

    Jira will be inaccessible during the upgrade; new issues cannot be created and email notifications will not be sent.

    If you have any questions, please create a request through the WTS Service Desk.

  • November 26, 2019

    Subject: Request your Feedback - MFA on Office 365 Pilot

    Hi Everyone

    Thank you for participating in the Pilot Implementation of MFA on Office 365.   As we close out this phase, we would like your feedback. 

    Please complete this anonymous survey which will take just a few minutes and will be open until Wednesday December 4:   (you will not be prompted to log in).    

    Through December we will be reviewing all feedback to inform our deployment plan, support and communication approach for next phase for all Western University staff. 

    The Pilot Implementation is now complete.   Stay tuned for campus-wide communications regarding the MFA on Office 365 project early in the New Year. 

    For ongoing support of MFA on Office 365, please contact the Western Technology Services Help Desk:

    Your help has been much appreciated,
    MFA for Office 365 Project Team

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