Recent Official Emails Sent By WTS


  • January 22, 2021

    Subject: Update on Security Enhancements for Office 365

    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/

    You will have received a message on Friday, January 15 alerting you to an upcoming change to Western’s use of the Microsoft Office 365. This change may affect how you log into email using your Western email account when using an email application (such as Outlook, Thunderbird, or mobile apps on phones or tablets).

    As a reminder:
    On February 2, 2021 access to email using tools other than a browser will require something called Modern Authentication.  The most recent Outlook, Thunderbird, and mobile email clients should support the use of this protocol and the change may simply require putting in your username and password again or re-adding your mail profile.

    It is important to note that access to Microsoft Office 365 through an internet browser will not be affected, so access to your email will not be lost at any point.

    If you need more information about this change, please email modern-auth@uwo.ca.

    How to confirm if you are ready:
    If you have not already done so, check that your email application is compatible with Modern Authentication. Email Compatibility information is here: (https://wts.uwo.ca/office_365/email/email_client_compatibility.html)

    What to do, if needed:
    In advance of this change, and if required, you can upgrade to the most secure supported email application. If you need assistance with this, please contact your local IT support person, or the WTS Helpdesk (https://wts.uwo.ca/helpdesk/)

    A Note about Multi-Factor Authentication (MFA) for Office 365:
    The ultimate goal is to implement and make mandatory for all Western accounts the use of Multi-factor Authentication for access to Microsoft Office 365 later in 2021 (mid-year). MFA for Office 365 will secure our email and protect our accounts from phishing and spam. The implementation of Modern Authentication is required as a first step towards this goal. 

    If you are not yet using MFA for Office 365 and are interested in this additional protection for your account now, please opt in here: (https://mfa.uwo.ca/opt_in/index.html)


  • January 15, 2021

    Subject: Update on Security Enhancements for Office 365

    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/

    You are receiving this message to alert you to an upcoming change to Western’s use of the Microsoft Office 365 service that may affect how you log into email when using an email application (such as Outlook or mobile apps). 

    Browser-based access to https://myoffice.uwo.ca will not be affected.  

    Microsoft will be forcing the use of a connection method called Modern Authentication in 2021 which provides a stronger and more secure connection for you.  If you are not already using this connection method to access Office 365, you may need to update your email application or input your username and password again once the change has taken place. 

    As noted above, access to Office 365 over browsers will not be affected, so access to your email will not be lost at any point.

    How to know if this affects you:

    To determine if you are using an email application that is compatible with Modern Authentication, please refer to Email Compatibility information here: (https://wts.uwo.ca/office_365/email/email_client_compatibility.html)

    Action needed if you are affected:

    In advance of this change, you can upgrade to the most secure supported email application. If you need assistance with this, please contact your local IT support person, or the WTS Helpdesk (https://wts.uwo.ca/helpdesk/)

    When this change will be made:

    This change will be made for Western Office 365 accounts on Tuesday February 2, 2021.  

    Multi-Factor Authentication (MFA) for Office 365:

    You may recall communications early in 2020 from WTS regarding the use of Multi-Factor Authentication (MFA) for Office 365 (inclusive of email). MFA is a second piece of “proof” of your digital identity that can help in ensuring only you are able to access your Western account. The use of MFA for Office 365 will be a key factor in minimizing the threats of spam and PHISHing at Western University.  More information about MFA can be found here: (https://mfa.uwo.ca).  The Modern Authentication change is a step needed to enable MFA for Office 365 which will happen later in 2021, if you are not already using it. You will receive communications about the mandatory use of MFA for Office 365 in the coming months. If you are not yet using MFA for Office 365 and are interested in this additional protection for your account now, please opt in here: (https://mfa.uwo.ca/opt_in/index.html)



Don't Get Phished!

Verify the authenticity of any email by checking the Official Account Related Emails Sent from WTS. If you do not see the email listed there, do not respond to it before verifying with WTS that it is a legitimate email.

You can make sure that you are visiting the real page posted by Western WTS (and not a well-crafted forgery) by hovering over the link and verifying that the site starts with https://wts.uwo.ca .


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