Recent Official Emails Sent By WTS

  • June 18, 2018

    Subject: WTS Help Desk Ticket Creation Update

    Hi everyone.

    You are receiving this email because you have recently created a WTS Help Desk Jira ticket.

    WTS is preparing to launch a new Jira portal that has been designed to enhance your customer experience when creating Help Desk ticket requests.  The portal provides a streamlined ticket creation process that will eventually include a number of self serve features which may allow you to resolve your problem prior to creating a ticket.

    The first phase of the portal implementation will be completed on Sunday, June 24th during our regular system maintenance window.   Once in place, you may not notice any significant difference.  You will still be able to quickly create a Help Desk ticket but with a new, shorter form and the links on our WTS website will continue to take you to the Jira Help Desk ticket form.  

    Those of you that create a Help Desk ticket by clicking on the Create button on the Jira blue navigation bar will notice the biggest change.  The Help Desk project option will no longer be available via that button.  Instead, you will need to click on the the 'WTS Helpdesk' box just below the Create button on the main Jira login screen. 

    If you have any questions about how to create a Help Desk ticket once this change is in place, please contact the WTS Help Desk by phone at 519 661-3800 or x3800 on campus.


    Western University
    Judy Steward
    Associate Director
    Services & Application Support
    Client Services
    Western Technology Services
    519.661.2111 x86634

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