Recent Official Emails Sent By WTS


  • June 07, 2021

    Subject: Important: Multi-Factor Authentication (MFA) for Western Email Coming June 8

    This email is to advise you that as of Tuesday June 8, Multi-Factor Authentication (MFA) will be enabled for your Western Office 365 account, including email. 

     

    To avoid disruption with your email on Tuesday morning, please ensure that you have the authentication device(s) that you enrolled with Western’s Duo. You will need it to access your email and other Office 365 applications. 

    What to expect on Tuesday June 8 after 6:00 am EST:

    Using MFA for Office 365 will be a similar experience to what you saw when you setup MFA– you will be required to enter your userid and password as usual and then your 2nd factor to authenticate whenever prompted to log in.   If you normally do not have to log in every time to access your email, you won’t have to with MFA either – just the first time.

    If you have not setup MFA yet:

    Effective Tuesday June 8, when you access your Western Email you will receive a message asking you to set up MFA (Two-factor authentication).   You will have to follow the prompt to Start setup. 

    Alternatively, you can set up MFA now by following step 2 here – it only takes a few minutes: https://mfa.uwo.ca/steps_to_setup_mfa.html.

     

    Where to get help:

    If you need assistance with setting up MFA for Office 365, or when MFA is enabled for your Office 365 account,  please contact Western Technology Services Help Desk:  https://wts.uwo.ca/helpdesk/.

    Thank you.

    Western Technology Services


    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/


  • June 02, 2021

    Subject: June 22 – Mandatory use of Multi-Factor Authentication (MFA) for Office 365

    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/

    You are receiving this email because our records show that you have not set up Multi-Factor Authentication (MFA) and you will require it to access Office 365 (including email) on June 22.

    Due to anticipated high volume for support, requests for assistance that come in late may experience delays. You will need an authentication device (e.g. landline, mobile phone, hardware token) to respond to the MFA prompt to access Office 365 applications, including email, on June 22.

    How to setup MFA:

    For a help guide and access to MyMFA, visit: https://mfa.uwo.ca/steps_to_setup_mfa.html.

    Where to get help:
    If you need assistance setting up MFA, please refer to MFA support contact information here: https://mfa.uwo.ca/mfa_support.html.
    If you have questions about using MFA for Office 365 send email to: mfa-inquiries@uwo.ca.
    MFA at Western:
    Setting up MFA is done just once for use with any Western service or application that requires it.
    For more information about MFA at Western, including a guide for managing your Duo Security profile, visit: https://mfa.uwo.ca/.
    Thank you.


    Don't Get Phished!
    Verify the authenticity of any email by checking the Official Account Related Emails Sent from WTS. If you do not see the email listed there, do not respond to it before verifying with WTS that it is a legitimate email.

    You can make sure that you are visiting the real page posted by Western WTS (and not a well-crafted forgery) by hovering over the link and verifying that the site starts with https://wts.uwo.ca.


  • May 31, 2021

    Subject: Important: Multi-Factor Authentication (MFA) for Western Email Coming June 8

    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/

    You are receiving this email to advise you of an upcoming change that will affect how you log into your Western Office 365 account (including email) effective Tuesday, June 8.

    How this will affect you:

    As of Tuesday, June 8 between 6:00am and 7:00am EST, you will be required to use Multi-Factor Authentication (MFA) to access your Western email and Office 365 applications.

    What is Multi-Factor Authentication (MFA)?

    MFA adds another layer of security to your Western account. Verifying your identity using MFA (with a phone, mobile device, or hardware token) prevents anyone but you from logging in, even if they know your password. If a username and password are things you "know", the second factor would be something you "have".

    Action Needed:

    If you have not already set up MFA when you activated your account, you must do so before Tuesday June 8 to avoid disruption to accessing your Western email.

    For a 2-step guide on how to setup MFA at Western, visit: https://mfa.uwo.ca/steps_to_setup_mfa.html

    Alternatively, you can set up MFA directly here: https://mymfa.uwo.ca/login.
    You will be required to log in with your Western userid and password.

    Where to get help:

    If you need assistance with setting up MFA, please contact Western Technology Services Help Desk: https://wts.uwo.ca/helpdesk/.

    If you have questions about using MFA at Western, send email to mfa-inquiries@uwo.ca.

    Thank you,

    Western Technology Services


  • May 25, 2021

    Subject: Important: Multi-Factor Authentication (MFA) for Western Email Coming May 26

    This email is to advise you that as of Wednesday, May 26, Multi-Factor Authentication (MFA) will be enabled for your Western Office 365 account, including email. 

     

    To avoid disruption with your email on Wednesday morning, please ensure that you have the authentication device(s) that you enrolled with Western’s Duo. You will need it to access your email and other Office 365 applications. 

    What to expect on Wednesday May 26 after 6:00 am EST:

    Using MFA for Office 365 will be a similar experience to what you saw when you setup MFA– you will be required to enter your userid and password as usual and then your 2nd factor to authenticate whenever prompted to log in.   If you normally do not have to log in every time to access your email, you won’t have to with MFA either – just the first time.

    If you have not setup MFA yet:

    Effective Wednesday, May 26, when you access your Western Email you will receive a message asking you to set up MFA (Two-factor authentication).   You will have to follow the prompt to Start setup. 

    Where to get help:

    If you need assistance with setting up MFA for Office 365, or when MFA is enabled for your Office 365 account,  please contact Western Technology Services Help Desk:  https://wts.uwo.ca/helpdesk/.

    Thank you.

    Western Technology Services

    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/


  • May 25, 2021

    Subject: Important: Mandatory use of Multi-Factor Authentication (MFA) for Office 365 – June 22

    This is an official email from Western Technology Services and can be verified at: wts.uwo.ca/official_emails/

    You are receiving this email because our records show that you have not set up Multi-Factor Authentication (MFA) that will be required on June 22 to access Office 365 applications, including access to email.

    Below you will find instructions on how to enroll with MFA. It is important to have a device that you can use to accomplish the second authentication factor (the device could be a landline, mobile phone, tablet, or hardware token).

    In previous communications, we strongly encouraged you to decide which authentication device you will be using and to request assistance, if needed. This action only takes a few minutes. We urge you to reach out to your local IT support (or WTS) immediately if you need assistance to set up and confirm you have an authentication device that is tested and working by June 22.

    Due to anticipated high volume for support, requests for assistance received may experience delays. If you require a hardware token, it is imperative that we receive the request as soon as possible. Any requests for hardware tokens received after May 31 may not allow enough time to deliver the device and have it registered by June 22, in which case the option will be to use an alternative method (landline, mobile phone, tablet) until arrangements can be made to provide the hardware token.

    How to setup MFA:

    For a 3-step guide on how to determine what authentication device you want to use, and to setup MFA at Western, visit https://mfa.uwo.ca/steps_to_setup_mfa.html.

    Alternatively, you can set up MFA by directly by logging in to the MFA portal with your Western username and password:

    1. Set up MFA and test it: https://mymfa.uwo.ca/login
    2. After you are set up, opt-in to protect your account early: https://opt-in.uwo.ca/login

    Where to get help:

    If you need assistance setting up MFA, please refer to MFA support contact information here: https://mfa.uwo.ca/mfa_support.html.

    If you have questions about using MFA for Office 365 send email to mfa-inquiries@uwo.ca.

    MFA at Western:

    Human Resources will also be implementing mandatory MFA for My Human Resources by June 22, 2021 (using the same technology highlighted above). If you have questions about using MFA for My Human Resources, please email hrhelp@uwo.ca.

    If you are already using MFA for other systems or services at Western, your login process will not change for those applications. Please note that setting up MFA is done just once for use with any Western service or application that requires it.

    If you use an @ivey.ca account, please note that the change outlined above will affect your @uwo.ca account only at this time. You will receive further information from Ivey’s IT Centre regarding your @ivey.ca account.

    For more information about MFA at Western, visit: https://mfa.uwo.ca/.

    Thank you.

    Western Technology Services



Don't Get Phished!

Verify the authenticity of any email by checking the Official Account Related Emails Sent from WTS. If you do not see the email listed there, do not respond to it before verifying with WTS that it is a legitimate email.

You can make sure that you are visiting the real page posted by Western WTS (and not a well-crafted forgery) by hovering over the link and verifying that the site starts with https://wts.uwo.ca .


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