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Helpdesk Made Simple: Submitting Tickets that Work
Learn how to get the most out of the helpdesk by submitting clear, detailed support tickets. This short session will walk you through how the ticket process works, what you need to know to submit a ticket and what details to include—so your requests can be resolved smoothly and efficiently.
Session Outline:
- Create effective, detailed tickets.
- Apply best practices for faster resolutions.
- Understand the ticket lifecycle from submission to resolution.
Session Leader:
- The session is lead by a WTS Help Desk Technology Support Specialist.