Get Help

Help During Core Work Hours

The best way to ask your IT related question is to simply call the Helpdesk at x83800 from on campus or 519-661-3800 from off campus.  

Helpdesk Technology Support Specialists are available to help you during regular University work hours of 8:30 a.m. to 4:30 p.m. Monday through Friday.  Help is available by phone or in person at our drop in counter in the Support Services Building.

Help by phone on  Evenings & Weekends

In addition to help during core university hours, help is also available by phone on Sunday to Thursday evenings from 4:30 p.m. to 10:30 p.m. except on long weekends.

After Hours Help

If the Helpdesk is closed, you also have the option of using our How Do I... documentation to try to solve your problem on your own.  If you still can't find an answer to your question you can submit a JIRA ticket at https://jira.uwo.ca/secure/CreateIssue.jspa?pid=10920&issuetype=6 .  If you are unable to log into JIRA because your password does not work, you can request password assistance at itshelp.uwo.ca.

 


Published on  and maintained in Cascade CMS.