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Get Help

The WTS Helpdesk Counter is now open our standard hours of Monday to Friday, 8:30 a.m. to 4:30 p.m. 

Please call in for assistance first at 519 661-3800 or create a Service Desk ticket at https://jira.uwo.ca/servicedesk/ and we can likely fix your problem immediately.

Assistance By Phone:

The WTS Helpdesk is available by phone at 519 661-3800 or Ext. 83800 during the following times:

  • Mondays - Thursdays from 8:30 a.m. to 10:00 p.m.
  • Fridays from 8:30 a.m. to 5:30 p.m. and from 6:30 p.m. to 10:00 p.m.
  • Saturdays from 9:00 a.m. to 10:00 p.m.
  • Sundays from 10:00 a.m. to 10:00 p.m.

Assistance by Jira Ticket:

Tickets can be submitted at https://jira.uwo.ca/servicedesk/ any time and will be responded to during the following times:

  • Mondays - Thursdays from 8:30 a.m. to 10:00 p.m.
  • Fridays from 8:30 a.m. to 5:30 p.m. and from 6:30 p.m. to 10:00 p.m.
  • Saturdays from 9:00 a.m. to 10:00 p.m.
  • Sundays from 10:00 a.m. to 10:00 p.m.

How to Find Us:


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