Rovo

What is Rovo? 
Atlassian Rovo is a built-in AI assistant that helps you quickly find information and get things done across tools like Jira Software, Jira Service Management, and Confluence. You can ask questions in plain language, and Rovo will surface relevant tickets, pages, or answers from across the system. It can also help summarize information, draft responses, and make it easier to navigate and use these tools, saving time and helping you find what you need without having to search manually

 

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Use of AI Features in Atlassian (Virtual Agent & Rovo)

Atlassian’s AI-powered features, including Virtual Agent and Rovo, are designed to improve efficiency by assisting with request handling, knowledge discovery, and content generation. While these tools provide significant benefits, it is important for all users to understand how data is handled and to exercise caution when interacting with AI.

Data Handling and Privacy

AI features within Atlassian may process and analyze the content you provide in order to generate responses, suggestions, or summaries. This can include:

  • Text entered into chat interactions (e.g., Virtual Agent & Rovo conversations)
  • Jira ticket descriptions, comments, and attachments
  • Confluence page content and knowledge base articles

Although Atlassian applies security and privacy controls to protect institutional data, users should assume that any information entered into AI-enabled tools may be processed by automated systems.

Guidelines for Safe Use

To protect sensitive information and ensure compliance with university policies, users should:

  • Avoid sharing sensitive or confidential information, including:
  • Personal information (e.g., student records, employee details)
  • Financial or payment information
  • Authentication credentials (passwords, API keys, tokens)
  • Confidential research data or unpublished work

  • Use AI-generated content cautiously
  • Responses generated by AI may be incomplete or inaccurate.
  • Always review and validate information before using it in decision-making or publishing it.

  • Follow existing data classification policies
  • Ensure that any content shared aligns with your department’s data handling and privacy requirements.

  • Be mindful of context
  • When using Virtual Agent or Rovo to summarize or generate content, ensure that only appropriate and non-sensitive information is included in your queries.

Responsibility and Accountability

Users are responsible for the information they provide to AI tools and how they use the outputs. AI features are intended to assist—not replace—human judgment.

If you are unsure whether certain information is appropriate to share, do not include it and consult directly with your supervisor or WTS. 

By using Atlassian AI features, you acknowledge and agree to follow these guidelines to help maintain the security and integrity of university data


Important Links:
Western University Data Classification Standard

Western University Privacy Statement

Published on  and maintained in Cascade.