FAQ's

All active Western students have accounts to use the Genlabs. Faculty who instruct in the labs may need to synchronize their passwords to gain current access.

• All Labs - 8:00 a.m. - 10:30 p.m.

• SSC 1032 & NCB 105 - 8:00 a.m. - 10:30 p.m.

The rest of the labs are closed on the weekend.

The General Student Computing Labs are closed on Statutory Holidays and over the Christmas break.

Main campus locations:

• HSB13, HSB14 & HSB16 - Health Sciences Building 13, 14, and 16
• NCB105 - North Campus Building 105
• SSC1000, SSC1012 & SSC1032 - Social Science Centre 1000, 1012, 1032
• Campus map of Genlab locations

All Western staff and faculty have accounts which can access the Genlabs system.  The user ID is the same as your Western email user ID.  You may have to synchronize your password before you can log onto a Genlabs system.  New instructors may request an orientation session by creating a Jira ticket at https://westernu.atlassian.net/servicedesk/customer/portal/2/create/30

• In all of the labs your personal file space is already mapped for you and is available as the H: Drive
• In the VDI Labs your personal file space is also available as your Desktop and My Documents folders.

• Your Desktop or Documents Folders (VDI Labs Only)
• Your H: Drive
• a USB memory stick which you can plug into the USB port on the front of the PC.

Log in to the Zero Client at the Scanner Station using your Western User ID and Password and follow the instructions based on what you want to scan.

Scan a Picture or Document

1. Once the desktop loads place the document or picture you want to scan face down on the scanner glass, as indicated by the reference marks, and then close the lid.
2. The scanner scans an orignal document to the destination that is selected in the HP Scanning dialog box. Please make sure that the destination is either your Desktop or Documents folder.
3. Press the Scan button on the scanner.  The Scanning from ... dialog box appears.
4. Select a scan shortcut; the corresponding settings display to the right.
   NOTE: If you want to preview scans before they are sent to their destination, select Show a preview in the HP Scanning shortcuts
5. Click Scan.
6. If you selected Show a preview and you want to scan another document or picture, place the page on the glass and click Add New Selection. The software saves the scan to a subfolder in the My Scans folder. The subfolder is named for the current year and month. The scanned image is also sent to the HP Photosmart software by default.
7. When you are finished with all pages, click Finish.
   NOTE: If Show a preview was not selected, you might be prompted to scan additional documents or pictures. Click Yes to scan additional documents or pictures, or click No to send the scanned image(s) to the specified location.

Scan multiple pictures with one scan

1. You can scan multiple pictures at the same time from the scanner glass.
2. Arrange the pictures that you want to scan on the HP scanning device glass. For the best results, leave at least 0.25 inches (6 mm) of space between the edges of the pictures. Then follow the steps for scanning a picture. For more information, see Scan pictures.
3. For more information, go to the Index tab in the onscreen Help. Type multiple in the keyword field and click multiple items, scan in the list.

Scan to a PDF File

1. Use the Scan to PDF button ()to scan a document or picture and save it as a PDF file.
2. Place the document you want to scan face down on the scanner glass, as indicated by the reference marks, and then close the lid.
3. Press the Scan to PDF button  on the scanner.  The Scanning from ... dialog box appears.
4. Select a scan shortcut; the corresponding settings display to the right.
   NOTE: If you want to preview scans before they are sent to their destination, select Show a preview in the HP Scanning shortcuts dialog box.
5. Click Scan.
6. If you selected Show a preview and you want to scan another document or picture, place the page on the glass and click Add New Selection. The software saves the scan to a subfolder in the My Scans folder. The subfolder is named for the current year and month. The scanned image is also sent to the HP Photosmart software by default.
7. When you are finished with all pages, click Finish.
   NOTE: If Show a preview was not selected, you might be prompted to scan additional documents or pages. Click Yes to scan additional documents or pages, or click No to send the scanned image(s) to the specified location.
8. Once scans are finished, the software sends the scanned page(s) to the specified location.

• Microsoft Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Google Chrome

 Exam Mode Changes with 5 days advanced notice:

• No Internet access (uwo.ca pages are still available)
• Minimum Period to be in exam mode - 1 Day
• No Maximum (Could be any length of time)

We can't support Ad-hoc changes to exam mode in labs as it would be unusable for the hour before and after a booking.  This means that if an instructor/professor would like his/her class restricted for a test/exam/quiz then that lab would need to stay that way for the entire day and anyone else scheduled in that lab would have the same restrictions for the day.

When you have a problem in a Genlab, please contact the Helpdesk at x83800 or 519 661-3800.  Write down the error messages, if any, so the staff can better assist you.  You can often have your problem fixed immediately if you call.

Visit the https://wts.uwo.ca/get_help/index.html for our current hours of operation.  If we are closed when you are having an issue, you will have the option of submitting a ticket online.