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WTS Helpdesk
Assistance By Phone:
The WTS Helpdesk is available by phone at 519 661-3800 or Ext. 83800 during the following times:
- Mondays - Fridays from 8:30 a.m. to 10:00 p.m.
- Saturdays from 9:00 a.m. to 10:00 p.m.
- Sundays from 10:00 a.m. to 10:00 p.m.
Assistance by Jira Ticket:
Tickets can be submitted at https://jira.uwo.ca/servicedesk/ any time and will be responded to during the following times:
- Mondays - Thursdays from 8:30 a.m. to 10:00 p.m.
- Fridays from 8:30 a.m. to 5:30 p.m. and from 6:30 p.m. to 10:00 p.m.
- Saturdays from 9:00 a.m. to 10:00 p.m.
- Sundays from 10:00 a.m. to 10:00 p.m.
In Person Appointments at the Helpdesk Counter:
Appointments are available during the following times if we cannot resolve your problem over the phone or via a service desk ticket. The counter is open:
- Mondays - Fridays from 8:30 a.m. to 4:30 p.m.
How to Find Us:
- By Phone:
- 519 661-3800 or Ext. 83800
- By Service Desk ticket:
- Create a Service Desk ticket
- By Webform (only if your password does not work to create a Service Desk ticket)
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