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WTS Helpdesk  

Assistance By Phone:

The WTS Helpdesk is available by phone at 519 661-3800 or Ext. 83800 during the following times:

  • Mondays - Fridays from 8:30 a.m. to 10:00 p.m.
  • Saturdays from 9:00 a.m. to 10:00 p.m.
  • Sundays from 10:00 a.m. to 10:00 p.m.

Assistance by Jira Ticket:

Tickets can be submitted at https://westernu.atlassian.net/servicedesk/customer/portal/2 any time and will be responded to during the following times:

  • Mondays - Thursdays from 8:30 a.m. to 10:00 p.m.
  • Fridays from 8:30 a.m. to 5:30 p.m. and from 6:30 p.m. to 10:00 p.m.
  • Saturdays from 9:00 a.m. to 10:00 p.m.
  • Sundays from 10:00 a.m. to 10:00 p.m.

In Person at the Helpdesk Counter: 

If we cannot resolve your problem over the phone or via a service desk ticket, you have the option of coming in person to our Helpdesk counter.  The counter is open:

  • Mondays - Fridays from 8:30 a.m. to 4:30 p.m.

How to Find Us:

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