Hours of Operation
General Hours
Please note that WTS is closed on all Statutory Holidays or whenever Western is officially closed for holidays.
| Department | MONDAY - FRIDAY |
|---|---|
| Main Office (SSB 4300) | 0830-1630 |
| Systems Support (Admin) | 0830-1630 |
| MAC (Moves/Adds/Changes) Group | 0800-1630 |
Helpdesk Hours
| Type of Support | SUNDAY | MONDAY - FRIDAY | SATURDAY |
|---|---|---|---|
| Support by Phone | 1000-2200 | 0830-2200 | 0900-2200 |
| Drop In Support | CLOSED | 0830-1630 | CLOSED |
ITRC Hours
| Type of Support | MONDAY | TUESDAY | WEDNESDAY | THURSDAY | FRIDAY |
|---|---|---|---|---|---|
| Remote Support (using Zoom) | 0830-1630 | 0830-1630 | 0830-1630 | 0830-1630 | 0830-1630 |
Scheduled System Maintenance
Scheduled system maintenance can take place on Sundays between midnight and 10 a.m. and Thursdays between midnight to 7 a.m. Please refer to the details on our Systems Maintenance Calendar for specific systems that may be unavailable during these times.
Published on and maintained in Cascade.
