WTS Services Document
Western Technology Services (WTS) provides the Western community with many technology and digital services to support academic, administrative, and research activities.
A complete listing of all service offerings is available on the WTS Service Catalogue.
The WTS Services Agreement outlines the principles for pre-planned computer support services, billable WTS computer support services, and billable telecommunication services. Specific pricing information can be found in the WTS Service Catalogue or by contacting the WTS Business Services team.
WTS Support Commitment
24/7 Core Network Support
WTS makes every reasonable effort to ensure that the core campus network and essential systems remain available 24 hours a day, 7 days a week for faculty, staff, and students.
These essential systems include the campus backbone network, internet access, email and voice services, domain Name Services (DNS), network logins and directory services, central file and print services, Western web services, OWL Learning Management System, and Cascade web content management system.
Support information for individual services not listed above, including any applicable cost for these services, is included in the WTS Service Catalogue.
Published on and maintained in Cascade.
