Frequently Asked Questions

January 2023 - The process for requesting ROAMS access has been updated.

A Jira form is now available for requesting ROAMS access.

If you feel that you require ROAMS access to carry out your university work, please contact the office for your Dean, Vice-President, Vice-Provost, AVP or Affiliate Principal to begin the request process. 

Once you have received approval, the Jira request form at https://westernu.atlassian.net/servicedesk/customer/portal/2/group/18/create/1105 can be completed either by you or by the office. You will not receive access until the authorized approver for your unit approves the request in Jira.

You can only stay connected for 4 hours at a time before you are prompted to extend your session.  That prompt should come up about 10 minutes before the end of your 4 hour connection.  if you miss that prompt, you will be automatically disconnected and you will need to reconnect in order to continue using ROAMS.

Best practices for using WROAMS include:

Disconnect ROAMS when not in use.
As many of you will know, ROAMs has a 4 hour timeout. With many people working their entire day from home, there are some who are remaining connected longer than the 4 hours continuously. While the system provides an option to extend, we are hearing a few reports that under certain circumstances extending beyond the 4 hours may hang the computer reestablishing the connection.

In order to mitigate this, we are recommending that you disconnect and reconnect before the 4 hour mark as a safeguard. For example, you can disconnect when taking a meal break (or any other break) and reconnect when you are ready to actively engage with the system again.

Ideally, you should only be connected to the system when you are actively using it.

Consider moving files that you access via ROAMS to OneDrive.
WROAMS access is not required to use OneDrive. OneDrive is available to all faculty and staff to use for file storage. More information about using OneDrive can be found at wts.uwo.ca/services/onedrive.html.

Keep your client as well as the system you are using up to date with versions and patches.
You will be prompted after logging in to update your Ivanti Secure client when new versions are available. Keeping your Ivanti Secure client and your system current with patches and drivers will help to ensure that your system is protected.

The Remote Desktop Client is preinstalled on all Windows computers.