About Voicemail to Email
Western Technology Services offers voicemail to faculty and staff which include a variety of default features, and the option of forwarding of messages to email.
Voicemail to Email Service
This service at no additional cost delivers your voice messages to your Western Email account as an audio file attachment. Listening to your voice messages is managed on your device (e.g. desktop computer, laptop, or smart phone) using an audio player such as VLC. Once received, it can be deleted, forwarded, and replied to, the same way you would any email message. Please note that you can only Reply to a person who has also opted for this service.
Request the Service
To request Voicemail to Email for your existing voicemail, please complete the Request Form.
For more information, please contact the Helpdesk.
FAQs
Listen to Voicemail
Listening to Voice Mail Messages on Your Computer or Mobile Device
To listen to a voicemail message through your email:
- Log on to your Email account
- Double click an email message.
- The subject line will read Message from name and number
- Voice message is attached as ‘VoiceMessage.wav’
- Double click on the attachment; the default media player will open and the audio file will begin playing.
- Once you have listened to your voice message, you can save it, delete it, move to a different folder, just like any email message.
- When you are finished, close the media player.
Replying to Voicemail
Reply to Voice Mail Messages on Your Computer or Mobile Device
You can only Reply to a person who has also opted for this service.
If you reply or forward to a valid voicemail address, that message will be delivered to individual’s Western Email account.
NOTE: If you click Reply and the address is unityconnection@voicemail.uwo.ca in the To: field, it means that you cannot reply to the voice mail message via email. If you attempt to send a reply, you will receive a Delivery Failure notification that says:
"This voicemail message could not be delivered. The recipient does not have an active Western User ID within the Voicemail System. If you require assistance, please contact the Helpdesk at 519 661-3800 ext. 83800 or write to us at helpdesk@uwo.ca."
Voicemailbox Overquota
Message could not be delivered to the following recipient
If you attempt to leave a voicemail for someone who uses a Voicemail-to-Both configuration and the mailbox is full. You will receive a Delivery Failure notification that contains the following information.
- Subject: Undeliverable: Message from Jane Smith (81234)
- Message could not be delivered to the following recipient(s):
- recipient@voicemail.uwo.ca
Published on and maintained in Cascade.
