News

August 08, 2022

COMING SOON - MFA on Identity Manager

Coming Soon - Western University will be implementing Multi-Factor Authentication (MFA) on Identity Manager. (Read the full article)

July 04, 2022

Western Atlassian applications migrating to the cloud

Jira Service Desk (Service Management), Jira Software and Confluence (Kiwi) are scheduled to be migrated to the cloud beginning July 8. This migration will provide an improved user experience, while maintaining a familiar look and feel. (Read the full article)

June 03, 2022

Confluence (Kiwi) unavailable

UPDATE - Service has been restored. (Read the full article)

May 12, 2022

Auto Attendant Upgrade for Western's Main Phone Number

The auto attendant or interactive voice recognition (IVR) software for Western's main university phone number 519 661-2111 was upgraded on May 12. (Read the full article)

May 06, 2022

Atlassian Cloud Migration

Jira and Confluence are scheduled to be migrated to the cloud in early Summer. This migration will provide an improved user experience, while maintaining a familiar look and feel. (Read the full article)

May 03, 2022

Campus Wireless Certificate Renewal

Each May, Western must renew its certificates for campus wireless authentication. The certificate renewal for the eduroam and uwosecure-v2 wireless networks is scheduled for May 5 between 6 and 7 a.m. (Read the full article)

April 27, 2022

Auto Attendant Upgrade for Western's Main Phone Number

An upgrade to the auto attendant or interactive voice recognition (IVR) software for Western's main university phone number, 519 661-2111, is scheduled for May 12 between 5 a.m. and 6 a.m.  During this time, Western's phone system will remain active but the option of speaking a name to have a call transferred will not be available. (Read the full article)

March 03, 2022

Western Teaching Technologies Showcase

Are you interested in new teaching technologies? Are you looking for new and different ways to engage your students? On Wednesday April 6, 2022, Representatives from Western Technology Services and Western Libraries will be presenting four short sessions on the free teaching technologies that are available to all Western Faculty and Staff. (Read the full article)

February 23, 2022

Spamtrap migration to Office 365 EOP

On Sunday, February 27, Western Technology Services will be migrating to Office 365 EOP (Exchange Online Protection) as Western's anti-spam solution. After this date, incoming emails will no longer be filtered through Spamtrap. (Read the full article)

February 08, 2022

Attack Attempts on Duo Push

Students, faculty, staff, and alumni have been the target of various Multi-Factor Authentication (MFA) attacks, sending false Duo Push notifications to hack Western Office 365 (O365) accounts. (Read the full article)

December 22, 2021

VMware Horizon Web Access Client Maintenance

Access to MyVLab via the Web Client is temporarily unavailable due to maintenance. Please log in using a VMware Horizon Client. (Read the full article)

December 15, 2021

Assistance with Transitioning to Online Exams

To facilitate Western’s transition to online exams, a condensed mini assessment request form has been created. (Read the full article)

November 01, 2021

Jira Emergency Upgrade

In order to address Jira issues identified today (Nov. 1) which surfaced after a database update on October 31, Western Technology Services will be performing an emergency upgrade of the Jira service beginning at 12:01 AM on Tuesday, November 2nd. Jira will be inaccessible during the upgrade. (Read the full article)

November 01, 2021

MFA for Qualtrics begins on November 4, 2021

On November 4, 2021 Multi-Factor Authentication (MFA) will be enabled on Qualtrics, Western’s survey tool available at  https://mysurveys.uwo.ca. (Read the full article)


Published on  and maintained in Cascade.