News & Events

  • September 18, 2018

    Upcoming Turnitin Maintenance

    The Turnitin service will be unavailable on Saturday, September 22nd, 2018 from 11:00 am EDT to 7:30 pm EDT because of planned maintenance to their services. (Read full entry)

  • July 16th, 2018

    Introducing Jira Service Desk

    WTS has launched a new Jira portal that has been designed to enhance your customer experience when creating Help Desk ticket requests. The portal provides a streamlined ticket creation process that includes a number of self serve features which may allow you to resolve your problem prior to creating a ticket. (Read full entry)

  • June 28, 2018

    Central Campus Building Network Outages for Maintenance

    WTS Network Operations will be physically relocating a core building aggregation router along with associated fibre cables within the StvH facility. This work will occur between 3:00 – 10:00 am on Sunday, July 15, 2018. (Read full entry)

  • June 21, 2018

    Yearly Wireless Certificate Renewal

    The wireless network at Western utilizes a server-side certificate to secure communications between your device and the wireless infrastructure. On June 21st, Western Technology Services renewed the wireless certificate providing secure connections until 2019. (Read full entry)

  • June 5, 2018

    Access to

    Thanks to the support of the Ontario government and eCampusOntario, all current Western students, staff, and faculty have free, unlimited access to high-quality, skills-focused online learning at from now until Sept. 21, 2020. (Read full entry)

  • April 26, 2018

    LARGnet/WTS Golf Tournament Open Invitation

    The LARGnet/WTS Golf Tournament is scheduled for July 18, 2018. Golfers of all levels are welcome!  (Read full entry)

  • January 23, 2018

    New OWL Support Request Process

    Effective May 1, 2018, OWL support requests will no longer be accepted by email. (Read full entry)

  • November 2, 2017

    Google Search Appliance being replaced by Google Custom Search

    In 2016, Google announced that the Google Search Appliance that Western uses for searching web pages was being phased out. We have spent the last year researching options and have determined that moving to Google Custom Search is currently the best path to take. (Read full entry)

  • October 19, 2017

    iOS 11 and Western Email

    Apple iOS 11 was released on September 19 and created a compatibility issue that may have prevented users from accessing their Office 365 mail if they use the native mail app on their iPhone or iPad. Apple believes they have corrected the issue through revisions to the iOS software. WTS has conducted some testing with the latest version (iOS 11.0.3 released last week) and has not observed a recurrence of the problem with this release. (Read full entry)

  • October 3, 2017

    iOS 11 Compatibility with Office 365 Mail

    For anyone who is planning to upgrade an apple device to iOS 11.x or has already upgraded to iOS 11 and is experiencing problems with their Office 365 mail, WTS recommends installing the iOS 11.0.1 update OR using the Outlook app for iOS available in the App Store to access Western Mail. (Read full entry)

  • September 27, 2017

    WTS recommendation re: upgrading to iOS 11.0.1

    WTS continues to recommend users delay an upgrade to any version of iOS 11 if you wish to continue use of the native Mail app for your Office 365 email. If you have already upgraded to a version of iOS 11 and are experiencing problems with your mail, WTS recommends installing the Outlook app for iOS.  (Read full entry)

  • September 23, 2017

    Watch this blind man 'see' the world with sound

    Born blind, WTS staff member Brian Borowski uses sound to "see" using echolocation. (Read full entry)

  • September 20, 2017

    WTS recommendation re: upgrading to iOS 11

    At this time, we recommend users delay an upgrade to iOS 11 if you wish to continue use of the native Mail app for your Office 365 email. If you have already upgraded to iOS 11 and are experiencing problems with your mail, WTS recommends installing the Outlook app for iOS.  (Read full entry)

  • July 7, 2017

    Information Technology Services is changing!

    Recently, Jeff Grieve, Executive Director of Information Technology services announced his plan to retire from Western to pursue a Masters degree in Digital Archaeology and Cultural Heritage preservation. Since taking over as leader of ITS, Jeff has played the central role in leading Western in all aspects of information technology support to the University community.  (Read full entry)

  • May 10, 2017

    Summer 2017 Non-Credit Computer Course Schedule

    ITS non-credit computer training courses are offered to faculty, staff and graduate students at various times throughout the year. All courses are held in the ITS training lab located in the Support Services Building. (Read full entry)

  • March 14, 2017

    New IT Security Policy

    In January 2017, Western’s Board of Governors approved a new Computing, Technology & Information Resources Policy. The new Policy will become effective on March 15, 2017.  (Read full entry)

  • January 25, 2017

    Updating Outdated Passwords for Cyber Security

    To protect the University against Cyber Security threats, we are implementing a process to ensure better password security for Western Identity users. (Read full entry)

  • January 18, 2017

    Spring 2017 Non-Credit Computer Course Schedule

    Information Technology Services provides a non-credit computer training program three times a year. There is a range of introductory, advanced and specialty courses available to all faculty, staff, and graduate students. (Read full entry)

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