General News

October 15, 2020

Changes for all Western Zoom meetings and classes coming this Sunday

To better serve our community and the use of Zoom at Western, as of Sunday, October 18, we will be setting the following defaults to some of the optional settings for Zoom meetings. These defaulted settings can be turned on or off by the host (typically, the creator of a meeting), on a per-session basis, for classes or meetings where such interactions are necessary. (Read the full article)

October 06, 2020

Expanded Helpdesk Hours now available

The WTS Helpdesk is now available 7 days a week to assist students, faculty and staff when they are having difficulties with any applications and services that WTS supports. (Read the full article)

September 28, 2020

Office 365 Login Issues

On Monday, September 28th, Microsoft reported issues with users being able to log into Office 365 applications including email and Teams.  Western users were among those who reported difficulties in logging in.  (Read the full article)

September 21, 2020

Zoom security updates for all Western meetings and classes

On Sunday, September 27, Zoom will be implementing security updates that will affect all Western meetings and classes held on Zoom. Either a passcode or a waiting room will now be required. (Read the full article)

September 03, 2020

Video Captioning

With a rapid shift to online, instructional videos are continuing to gain popularity with both students and instructors. Including captions when posting videos will ensure the content is accessible to all students. Captioning is a service that makes video content more accessible and supports students with disabilities. (Read the full article)

August 28, 2020

Helpdesk Counter Open by Appointment Only

The WTS Helpdesk Counter will be open beginning Monday, August 31, 2020. Due to COVID-19 protocols, our counter service has changed. It is no longer a drop in service. Assistance will be provided on an appointment-only basis. (Read the full article)

August 12, 2020

Choosing the best Web Conferencing Tool

To help instructors choose the best option for their courses, Western Technology Services has created a chart highlighting & comparing the main features of the three systems. (Read the full article)

August 04, 2020

The Future of Adobe Flash

Adobe announces end-of-life for Flash effective December 31, 2020. (Read the full article)


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