WTS Rates Summary
WTS "As Needed" Service
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| Technical Assistance - Time and Materials | $80/hr | $85/hr | |
| e-Commerce Solutions/Credit Authorization and Payment | |||
| Simple PsiGate Communication Setup | $249/yr + $0.25/trans | $249/yr + $0.25/trans | Fees paid to PsiGate |
| Full Programming and Hosting of Application | $80/hr for dev + PsciGate fees | $85/hr for dev + PsciGate fees | Hosting fees apply if application runs on WTS server |
| e-Commerce Stub | PsciGate fees only (see above) | PsiGate fees only (see above) | PisGate fees only (see above) |
| Additional Web Space | n/a | n/a | Costs to be revisited in 2016/17 |
| Software Site Licensing | variable | variable | Sitelicense |
| Security Cabling | $80/hr | $85/hr | Dedicated rates where application |
| Video Conferencing | $100/session | $100/session | Possible additional usage charges |
WTS Service Agreement
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| Technical Assistance - Dedicated Technical Support Person | $52.80/hr | $63.80/hr | min. 1 day/week (some volume discounts) |
| Central File Storage and Print Services | |||
| (a) Central File Storage | $15.00/250GB/mth | $30/250GM/mth | Formally Walter |
| (b) Print Sharing Only | $1/mth/printer | $2/mth/printer | |
| Virtual Desktop Infrastructure (VDI) | $14.00/mth + VDA lic (base config: 2 CPU/4GB RAM) | $14.00/mth + VDA lic (base config: 2 CPU/4GB RAM) | Does not include initial purchase of zero clients or additional disk space SPSS Software: $9/desktop/mth Additional RAM: $1/GB/mth |
| Western Domain Authentication | no cost | no cost | |
| Network Access | |||
| Affiliate Workstation Connectivity | n/a | $10/yr | Assessed for each Faculty/Staff/student FTE |
| Reznet Student Room Connections | variable | variable | contact Reznet for information |
| Central Backup Recovery Services | |||
| Basic Service - 2 months retention | $0.15/GB/mth min. $15/svr/mth |
$0.25/GB/mth min.$20/svr/mth |
|
| 7) Hosting Domain Name and Web Services | |||
| Domain and DNS Hosting | no charge | no charge | Assistance avail. @T&M |
| Web Site Hosting | setup: $150+ maint: $100/yr |
setup: $150+ maint: $100/yr |
|
| Web Site Statistics | setup: $150+ maint: $100/yr |
setup: $150+ maint: $100/yr |
|
| Server Hosting and Maintenance | |||
| Hosting a Computer in the WTS Data Centre | setup: $300/svr | setup: $300/svr | |
| Hosted Server Configuration Maintenance |
maint: T&M Minimums apply |
maint: T&M Minimums apply |
waived for Ded. Support |
| Shared Virtual Server |
Base VM Server/Month: $40 |
Base VM server/Month: $50 |
1GB Memory/Month: $4 |
| Dedicated Virtual Server |
Base VM server/Month: $40 |
Base VM server/Month: $50 |
1GB Memory/Month: $4 |
| Security Cameras | $5.00/camera/mth | $5.00/camera/mth | |
| Installation and Image Hosting | Camera network install & Client side config (T&M) | Camera network install & Client side config (T&M) + $10/camera/mth | Client side configuration charges waived for Dedicated Support Departments Ancillary units, same charge as Affiliate |
| Camera Hardware Maintenance | $5.00/camera/mth | $5.00/camera/mth | |
| Confluence | $15/wiki space/mth additional disk: $0.15/GB/mth |
$15/wiki space/mth additional disk:$0.20/GB/mth |
Includes 2 GB disk space |
| Trend Antivirus | No Charge | $6/wkstn/year | |
| SQL Database Hosting | up to 2 GB of disk space: n/c additional disk:$0.15/GB/mth |
up to 2 GB of disk space: n/c additional disk:$0.20/GB/mth |
Rates for additional high performance disk available on request |
| Papercut Printing Solution | License costs where applicable | License costs where applicable |
Billable WTS Telecommunications Services
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| Note: Affiliate pricing applicable to off site units for all set and line options | |||
| Installation and Setup of Voice and Data Communications Lines | |||
| Five (5) lines or fewer: Voice/Data, suitable cable present Voice/Data, new cable required (Cat 6) |
$120/line $365/line |
$128/line $378/line |
* for installs involving asbestos, Time and Materials rates will apply |
| Greater than Five (5) Lines: | Contact WTS for a quote | Contact WTS for a quote | Helpdesk x83800 |
| Data Comunications Line Usage Services | |||
| Serial Data Lines | |||
| Intra-building | $3/month | $3/month | See Services Document for description |
| Inter-building | $6/mmonth | $6/mth | See Services Document for description |
| Dark Fibre Optic Communications Lines | $3/meter/yr | $5/meter/yr | |
| Telephone Line Usage Services and Features | |||
| Standard Telephone Service | $25/month/line | $30/month/line | |
| Standard voicemail services | $2.50/month/line | $2.50/month/line | |
| Phone Set | $2.75/month/set | $3.75/month/set | |
| Direct in Dialing (DID) | $6/month | $6/month | |
| Long Distance Rates | variable | variable | See Telecom |
| Other Telecom Services | |||
| Call Center - Agent License | $10/month/agent | $10/month/agent | |
| Call Center Reporting | $25/month/ws | $25/month/ws | on user's workstation |
| Paging Interface | interface: $27 + $1/month/phone | interface: $27 + $1/month/phone | |
| External Phone Ringers | setup: $140 + $2/month | setup: $140 + $2/month | + Installation charges |
| Consulting and Training | $80/hr | $85/hr |
Core Services (Non-Billable)
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| Help Desk | no charge | no charge | |
| Instructional Technology Support | no charge | no charge | |
| Research Support | no charge | no charge | |
| Infrastructure Support | no charge | no charge | |
| Major Servers and Services | no charge | no charge | |
| Personal Computing Account with Email, Web, and Calendar | no charge | no charge | |
| Remote Access | no charge | no charge |
Atlassian Products
Confluence
WTS offers a wiki hosting service through https://westernu.atlassian.net/wiki. This website is built using an application called Confluence from Atlassian. It is described as "an enterprise wiki that makes it easy for your team to collaborate and share knowledge."
For each wiki space you can designate the following:
- User(s) who will administer the wiki space
- User(s) who have read/write access to the space
- User(s) who have read only access to the space
NOTE: Each user accessing the wiki space must have a valid Western Identity.
Supporting documentation is available to help novice wiki users learn to leverage the many features offered by this project including structuring of your space, use of attachments, exporting of content to PDF files, formatting macros, etc.
Pricing
- All customers: $15.00 per wiki space per month
NOTE: This provides up to 2 GB of disk. Disk space used in excess of 2 GB will be charged at:
- Internal: $0.07 per GB/month
- Affiliate: $0.13 per GB/month
For more information about the wiki service please go to https://wts.uwo.ca/atlassian/confluence/index.html
Jira: Refined Custom Site
Description
A unique Customer Portal for a Jira Service Management project with a personalized URL.
Pricing
- $15.00 per month
Jira: JSM Knowledge Base
Description
A single unique Confluence space designed to be used in Jira Service Management projects. Jira Agents without a Confluence license can view and edit pages via Jira and Customers without a license via the Customer Portal can view Confluence pages in this space.
Pricing
- $15.00 per Confluence space
Jira: Software
Description
A software application developed by the company Atlassian that allows teams to track issues, manage projects, and automate workflows.
Pricing
- $15.00 per month per project
Jira: Service Management
Description
A software application developed by the company Atlassian that allows teams to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place using queues, and includes a customer portal.
Pricing
- $15.00 per month per project
- $15.00 per month per user
Note: As of May 1 2025 the monthly prices for each Atlassian service will be changing. Please visit https://wts.uwo.ca/atlassian/product_pricing/#https://wts.uwo.ca/atlassian/product_pricing/ for details.
Published on and maintained in Cascade.
