WTS Rates Summary

WTS "As Needed" Service

WTS Rate Summary Internal Affiliate Comments
1) Technical Assistance - Time and Materials $80/hr $85/hr
2) e-Commerce Solutions/Credit Authorization and Payment
Simple PsiGate Communication Setup $249/yr + $0.25/trans $249/yr + $0.25/trans Fees paid to PsiGate
Full Programming and Hosting of Application $80/hr for dev + PsciGate fees $85/hr for dev + PsciGate fees Hosting fees apply if application runs on WTS server
e-Commerce Stub PsciGate fees only (see above) PsiGate fees only (see above) PisGate fees only (see above)
3) Additional Web Space n/a n/a Costs to be revisited in 2016/17
4) WTS Computer Training Lab Rental $65/session $130/session Genlab Rental - please call for info
5) Software Site Licensing variable variable Sitelicense
6) Security Cabling $80/hr $85/hr Dedicated rates where application
7) Video Conferencing $100/session $100/session Possible additional usage charges

WTS Service Agreement

WTS Rate Summary Internal Affiliate Comments
1) Technical Assistance - Dedicated Technical Support Person $48/hr $58/hr min. 1 day/week (some volume discounts)
2) Central File Storage and Print Services
2(a) Central File Storage $15/250GB/mth $30/250GM/mth Formally Walter
2(b) Print Sharing Only $1.00/mth/printer $2.00/mth/printer
3) Virtual Desktop Infrastructure (VDI) $14/mth + VDA lic (base config: 2 CPU/4GB RAM) $14/mth + VDA lic (base config: 2 CPU/4GB RAM) Does not include initial purchase of zero clients or additional disk space
SPSS Software: $9/desktop/mth
Additional RAM: $1/GB/mth
4) Western Domain Authentication no cost no cost
Network Access
5(a) Affiliate Workstation Connectivity n/a $10/yr Assessed for each Faculty/Staff/student FTE
5(b) Reznet Student Room Connections variable variable contact Reznet for information
6) Central Backup Recovery Services
Basic Service - 2 months retention $0.15/GB/mth
min. $15/svr/mth
$0.25/GB/mth
min.$20/svr/mth
7) Hosting Domain Name and Web Services
7(a) Domain and DNS Hosting no charge no charge Assistance avail. @T&M
7(b) Web Site Hosting setup: $150+
maint: $100/yr
setup: $150+
maint: $100/yr
7(c) Web Site Statistics setup: $150+
maint: $100/yr
setup: $150+
maint: $100/yr
8) Server Hosting and Maintenance
8(a) Hosting a Computer in the WTS Data Centre setup: $300/svr setup: $300/svr
8(b) Hosted Server
Configuration Maintenance
maint: T&M
Minimums apply
maint: T&M
Minimums apply
waived for Ded. Support
8(c) Hosted Applications
Virtual Server
maint
small config:
$50/mth
larg config:
$75/mth
additional disk: see 2(a)
maint
small config:
$50/mth
larg config:
$75/mth
additional disk: see 2(a)
Included disk space:
small: 10GB disk space
large: 50GB disk space
Price may change with specific requirement. Setup fees at T&M rates may also apply. Bulk storage also available (see Central File Storage)
9) Security Cameras 1-19 cameras: $7.50/camera/mth
20+ cameras: $5.00/camera/mth
1-19 cameras: $7.50/camera/mth
20+ cameras: $5.00/camera/mth
9(a) Installation and Image Hosting Camera network install & Client side config (T&M) Camera network install & Client side config (T&M) + $10/camera/mth Client side configuration charges waived for Dedicated Support Departments
Ancillary units, same charge as Affiliate
9(b) Camera Hardware Maintenance 1-19 cameras: $7.50/camera/mth
20+ cameras: $5.00/camera/mth
1-19 cameras: $7.50/camera/mth
20+ cameras: $5.00/camera/mth
10) Wiki Hosting $15/wiki space/mth
additional disk: $0.15/GB/mth
$15/wiki space/mth
additional disk:$0.20/GB/mth
Includes 2 GB disk space
11) Trend Antivirus No Charge $6/wkstn/year
12) SQL Database Hosting up to 2 GB of disk space: n/c
additional disk:$0.15/GB/mth
up to 2 GB of disk space: n/c
additional disk:$0.20/GB/mth
Rates for additional high performance disk available on request
13) Visix Digital Signage
Initial Purchase
Maintenance

Approx $2500
$40/mth/chnl player

Approx $2500
$50/mth/chnl player
Initial purchase does not include the installation of data lines
Maintenance includes hardware refresh
14) Papercut Printing Solution License costs where applicable License costs where applicable

Billable WTS Telecommunications Services

WTS Rate Summary Internal Affiliate Comments
Note: Affiliate pricing applicable to off site units for all set and line options
Installation and Setup of Voice and Data Communications Lines
Five (5) lines or fewer:
Voice/Data, suitable cable present
Voice/Data, new cable required (Cat 6)

$120/line
$365/line

$128/line
$378/line
* for installs involving asbestos, Time and Materials rates will apply
Greater than Five (5) Lines: Contact WTS for a quote Contact WTS for a quote Helpdesk x83800
Data Comunications Line Usage Services
 Serial Data Lines
Intra-building $3/month $3/month See Services Document for description
Inter-building $6/mmonth $6/mth See Services Document for description
Dark Fibre Optic Communications Lines $3/meter/yr $5/meter/yr
Telephone Line Usage Services and Features
Standard Telephone Service $25/month/line $30/month/line
Standard voicemail services  $2.50/month/line $2.50/month/line
Phone Set  $2.75/month/set $3.75/month/set
Direct in Dialing (DID) $6/month $6/month
Long Distance Rates variable variable See Telecom
Other Telecom Services
Call Center - Agent License $10/month/agent $10/month/agent
Call Center Reporting $25/month/ws $25/month/ws on user's workstation
Paging Interface interface: $27 + $1/month/phone interface: $27 + $1/month/phone
External Phone Ringers setup: $140 + $2/month setup: $140 + $2/month + Installation charges
Consulting and Training $80/hr $85/hr

Core Services (Non-Billable)

WTS Rate Summary Internal Affiliate Comments
Help Desk no charge no charge
Instructional Technology Support no charge no charge
Research Support no charge no charge
Infrastructure Support no charge no charge
Major Servers and Services no charge no charge
Personal Computing Account with Email, Web, and Calendar no charge no charge
Remote Access no charge no charge

Jira Products

Jira: Refined Custom Site

Description

A unique Customer Portal for a Jira Service Management project with a personalized URL.

Pricing

  • $15 per month

Jira: JSM Knowledge Base

Description

A single unique Confluence space designed to be used in Jira Service Management projects. Jira Agents without a Confluence license can view and edit pages via Jira and Customers without a license via the Customer Portal can view Confluence pages in this space.

Pricing

  • $15 per Confluence space

Jira: Software

Description

A software application developed by the company Atlassian that allows teams to track issues, manage projects, and automate workflows.

Pricing

  • $15 per month per project

Jira: Service Management

Description

A software application developed by the company Atlassian that allows teams to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place using queues, and includes a customer portal.

Pricing

  • $15 per month per project
  • $15 per month per user

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