WTS Rates Summary
WTS "As Needed" Service
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| 1) Technical Assistance - Time and Materials | $80/hr | $85/hr | |
| 2) e-Commerce Solutions/Credit Authorization and Payment | |||
| Simple PsiGate Communication Setup | $249/yr + $0.25/trans | $249/yr + $0.25/trans | Fees paid to PsiGate |
| Full Programming and Hosting of Application | $80/hr for dev + PsciGate fees | $85/hr for dev + PsciGate fees | Hosting fees apply if application runs on WTS server |
| e-Commerce Stub | PsciGate fees only (see above) | PsiGate fees only (see above) | PisGate fees only (see above) |
| 3) Additional Web Space | n/a | n/a | Costs to be revisited in 2016/17 |
| 4) WTS Computer Training Lab Rental | $65/session | $130/session | Genlab Rental - please call for info |
| 5) Software Site Licensing | variable | variable | Sitelicense |
| 6) Security Cabling | $80/hr | $85/hr | Dedicated rates where application |
| 7) Video Conferencing | $100/session | $100/session | Possible additional usage charges |
WTS Service Agreement
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| 1) Technical Assistance - Dedicated Technical Support Person | $48/hr | $58/hr | min. 1 day/week (some volume discounts) |
| 2) Central File Storage and Print Services | |||
| 2(a) Central File Storage | $15/250GB/mth | $30/250GM/mth | Formally Walter |
| 2(b) Print Sharing Only | $1.00/mth/printer | $2.00/mth/printer | |
| 3) Virtual Desktop Infrastructure (VDI) | $14/mth + VDA lic (base config: 2 CPU/4GB RAM) | $14/mth + VDA lic (base config: 2 CPU/4GB RAM) | Does not include initial purchase of zero clients or additional disk space SPSS Software: $9/desktop/mth Additional RAM: $1/GB/mth |
| 4) Western Domain Authentication | no cost | no cost | |
| Network Access | |||
| 5(a) Affiliate Workstation Connectivity | n/a | $10/yr | Assessed for each Faculty/Staff/student FTE |
| 5(b) Reznet Student Room Connections | variable | variable | contact Reznet for information |
| 6) Central Backup Recovery Services | |||
| Basic Service - 2 months retention | $0.15/GB/mth min. $15/svr/mth |
$0.25/GB/mth min.$20/svr/mth |
|
| 7) Hosting Domain Name and Web Services | |||
| 7(a) Domain and DNS Hosting | no charge | no charge | Assistance avail. @T&M |
| 7(b) Web Site Hosting | setup: $150+ maint: $100/yr |
setup: $150+ maint: $100/yr |
|
| 7(c) Web Site Statistics | setup: $150+ maint: $100/yr |
setup: $150+ maint: $100/yr |
|
| 8) Server Hosting and Maintenance | |||
| 8(a) Hosting a Computer in the WTS Data Centre | setup: $300/svr | setup: $300/svr | |
| 8(b) Hosted Server Configuration Maintenance |
maint: T&M Minimums apply |
maint: T&M Minimums apply |
waived for Ded. Support |
| 8 (c) Shared Virtual Server |
Base VM Server/Month: $40 |
Base VM server/Month: $50 |
1GB Memory/Month: $4 |
| 8 (d) Dedicated Virtual Server |
Base VM server/Month: $40 |
Base VM server/Month: $50 |
1GB Memory/Month: $4 |
| 9) Security Cameras | 1-19 cameras: $7.50/camera/mth 20+ cameras: $5.00/camera/mth |
1-19 cameras: $7.50/camera/mth 20+ cameras: $5.00/camera/mth |
|
| 9(a) Installation and Image Hosting | Camera network install & Client side config (T&M) | Camera network install & Client side config (T&M) + $10/camera/mth | Client side configuration charges waived for Dedicated Support Departments Ancillary units, same charge as Affiliate |
| 9(b) Camera Hardware Maintenance | 1-19 cameras: $7.50/camera/mth 20+ cameras: $5.00/camera/mth |
1-19 cameras: $7.50/camera/mth 20+ cameras: $5.00/camera/mth |
|
| 10) Wiki Hosting | $15/wiki space/mth additional disk: $0.15/GB/mth |
$15/wiki space/mth additional disk:$0.20/GB/mth |
Includes 2 GB disk space |
| 11) Trend Antivirus | No Charge | $6/wkstn/year | |
| 12) SQL Database Hosting | up to 2 GB of disk space: n/c additional disk:$0.15/GB/mth |
up to 2 GB of disk space: n/c additional disk:$0.20/GB/mth |
Rates for additional high performance disk available on request |
| 13) Visix Digital Signage Initial Purchase Maintenance |
Approx $2500 $40/mth/chnl player |
Approx $2500 $50/mth/chnl player |
Initial purchase does not include the installation of data lines Maintenance includes hardware refresh |
| 14) Papercut Printing Solution | License costs where applicable | License costs where applicable |
Billable WTS Telecommunications Services
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| Note: Affiliate pricing applicable to off site units for all set and line options | |||
| Installation and Setup of Voice and Data Communications Lines | |||
| Five (5) lines or fewer: Voice/Data, suitable cable present Voice/Data, new cable required (Cat 6) |
$120/line $365/line |
$128/line $378/line |
* for installs involving asbestos, Time and Materials rates will apply |
| Greater than Five (5) Lines: | Contact WTS for a quote | Contact WTS for a quote | Helpdesk x83800 |
| Data Comunications Line Usage Services | |||
| Serial Data Lines | |||
| Intra-building | $3/month | $3/month | See Services Document for description |
| Inter-building | $6/mmonth | $6/mth | See Services Document for description |
| Dark Fibre Optic Communications Lines | $3/meter/yr | $5/meter/yr | |
| Telephone Line Usage Services and Features | |||
| Standard Telephone Service | $25/month/line | $30/month/line | |
| Standard voicemail services | $2.50/month/line | $2.50/month/line | |
| Phone Set | $2.75/month/set | $3.75/month/set | |
| Direct in Dialing (DID) | $6/month | $6/month | |
| Long Distance Rates | variable | variable | See Telecom |
| Other Telecom Services | |||
| Call Center - Agent License | $10/month/agent | $10/month/agent | |
| Call Center Reporting | $25/month/ws | $25/month/ws | on user's workstation |
| Paging Interface | interface: $27 + $1/month/phone | interface: $27 + $1/month/phone | |
| External Phone Ringers | setup: $140 + $2/month | setup: $140 + $2/month | + Installation charges |
| Consulting and Training | $80/hr | $85/hr |
Core Services (Non-Billable)
| WTS Rate Summary | Internal | Affiliate | Comments |
|---|---|---|---|
| Help Desk | no charge | no charge | |
| Instructional Technology Support | no charge | no charge | |
| Research Support | no charge | no charge | |
| Infrastructure Support | no charge | no charge | |
| Major Servers and Services | no charge | no charge | |
| Personal Computing Account with Email, Web, and Calendar | no charge | no charge | |
| Remote Access | no charge | no charge |
Jira Products
Jira: Refined Custom Site
Description
A unique Customer Portal for a Jira Service Management project with a personalized URL.
Pricing
- $15 per month
Jira: JSM Knowledge Base
Description
A single unique Confluence space designed to be used in Jira Service Management projects. Jira Agents without a Confluence license can view and edit pages via Jira and Customers without a license via the Customer Portal can view Confluence pages in this space.
Pricing
- $15 per Confluence space
Jira: Software
Description
A software application developed by the company Atlassian that allows teams to track issues, manage projects, and automate workflows.
Pricing
- $15 per month per project
Jira: Service Management
Description
A software application developed by the company Atlassian that allows teams to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place using queues, and includes a customer portal.
Pricing
- $15 per month per project
- $15 per month per user
Published on and maintained in Cascade.
