Billable WTS Computer Support Services

(Available on an 'As Needed' Basis)

WTS offers a number of services that can be provided on a 'time and materials' or 'as needed' basis.

Discontinued Services

  • Additional Email Quota
  • Scanex Exam Scanning
  • Web Application Development

Term and Conditions

Payment for these services may be made on a valid Western account.  Where specific services are available to students, affiliates, or external customers, payment may also be made by cheque, credit, or debit.  Please note that $20.00 service fee will be levied on all NSF cheques.

The 2018-2019 service offerings are listed below:

Technical Assistance - Time and Materials


For areas of campus that require technical support on a limited basis, WTS offers "Time and Materials" support that can be provided on an hourly basis. Technical assistance and consulting is available from WTS on a wide range of computer and network platforms including Windows, Linux, Macintosh, and Unix.

Hardware repairs on personal computer workstations, printers and some other office equipment can be completed by a hardware technician. The customer will be responsible for the cost of parts and labour to repair equipment.

We will endeavour to ensure that one of the same two Technical Support people respond to the service call so that WTS staff will become familiar with a unit's equipment and needs.


  • Internal:  $80.00 per hour
  • Affiliate:  $85.00 per hour

NOTE: There is a minimum fee of one hour for this service.

Terms and Conditions

Normal working hours of Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays observed by Western).

For maintenance, setups, and other non-critical work, a time will be set up that is mutually agreed upon and convenient for the customer.  For trouble reports, WTS will attempt to get the designated support person (or their backup) on-site within 1 working day.  

Emergency response (within 2 hours) can be requested and will be billed by adding one extra hour to the call.

In instances when an WTS Support person brings along a trainee or an expert, you will be charged only for the time of one person.


e-Commerce Solutions/Credit Card Authorization and Payment Processing Description


WTS maintains a centrally-available service, through an external vendor, that will support secure credit card authentication and payment processing.  WTS will work with a Faculty or Unit to identify what is necessary to integrate this service into their e-commerce processes.  E-commerce planning support and management of the e-commerce server is provided at no cost by WTS as part of our core services.  More information is available at

Any e-commerce application needs a PSiGate storefront.  To apply for a storefront, contact Financial Services.  PSiGate setup & transaction costs are paid to PSiGate.  PSiGate costs include:

  • $0.25 per transaction fee
  • $249 per year maintenance fee on storefront

Note: Credit Card administration fees charged by Visa and MasterCard still apply

In addition to this, WTS can provide the following services:

  • Full programming and hosting of the application at Standard Time and Materials Rates
    • WTS application development
      • Upon reviewing the scope of the application, WTS will provide a quotation for the development
    • Applications may be hosted on WTS servers.  See section 8(c) for costs of this service
  • E-commerce stub
    • Here you develop and host the application, but WTS takes care of the gathering of credit card information.  All e-commerce applications must use the e-commerce stub for on-line credit card processing and is provided at no cost by WTS as part of our core services.

Note: PSiGate Storefront still apply for either of these options.

Additional Web Space

Due to recent upgrade in the central disk environment for Western, WTS has elected to waive corporate web disk charges for the period of May 1, 2018 to April 30, 2019.

Quota levels for websites are intended to accommodate current usage and provide for a reasonable expectation of growth.  If you should experience a situation where disk space levels are not adequate, please contact the Helpdesk to determine the next steps.

Default quota levels, disk usage, and costs will be revisited for the 2019/20 fiscal year and charges for additional quota may be reinstated at that time.

WTS Computer Training Lab Rental


Access to the WTS Training Lab can be arranged to provide exclusive use of the lab and its equipment to an instructor and class .  This includes the use of the software and instructional aids consisting of an instructor's workstation, white board, and multimedia projector directly connected to the instructor's workstation.  Further information is available at Courses.


  • Internal:  $65.00 per session (morning / afternoon)
  • Affiliate:  $130.00 per session (morning / afternoon)

Terms and Conditions

Reservations should be made at least two weeks in advance.  Internal customers can charge this service to a Western departmental account.  Affiliates will be involved for these services.  The cost of renting the lab is per session where a session is a morning (i.e. 8:30 am - 12:00 noon) or an afternoon (i.e. 1:00 pm - 4:30 pm).  Inquiries can be emailed to:

There will be an additional charge for installing and testing software if a special setup of the lab is required (at regular "Techincal Assistance - Time and Materials" rate).  Instructors are responsible for proper software licensing in the lab if they choose to bring in their own software.  These arrangements must be made at least two weeks in advance of the scheduled class.

Special service: During the summer a suitable general student lab may have open time available that can be booked for conferences.  The terms and conditions are the same as above but the fee per session for this resource is $250.00.

Software Site Licensing


WTS negotiates campus-wide licenses for some software, available to faculty and staff as outlined on the WTS site licenses web page.


Prices vary depending on the software and the number of licenses purchased.

Security Cabling


For equipment that will be in public access areas or at risk of theft, WTS will secure the equipment, which will enable the equipment to be covered under Western's self insurance plan.  This service is available to any unit on the Western campus.


The cost of securing the equipment is charged at "Time and Materials" support rates:

  • Internal:  $80.00 per hour
  • Affiliate:  $85.00 per hour

Video Conferencing


WTS has a Tandberg Edge 95 (High Definition camera and codec with table microphone) Videoconferencing unit that will connect to similar H323 compliant units over an IP network.  The room also features a 65" LCD main display and a 32" LCD secondary display to allow for simultaneous display of a presentation as well as the participants.  The room is best suited for small to medium conference groups of between 1-5 people.  More information available at Video Conferencing.


  • Internal and Affiliate customers:  $100.00 per session

Includes use of room and equipment during the conference, conference setup and testing, and stand-by Technical Support.


The Videoconference session should be held between the working hours of the University, 8:30 am to 4:30 pm Monday to Friday.  Due to the fact that different time zones may be part of the scenario, WTS will try to accommodate session outside of these hours but additional charges may apply and will be outlined prior to the booking of the event.

If the remote location uses ISDN telephone lines for Video Conferencing a bridge between the two types of systems would be required.  There would be an additional charge for the connection and long distance charges; the total cost would depend on the length and location of the call.

Published on  and maintained in Cascade CMS.