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IT Professional Services

AI Consultation Service
Expert guidance on the use of artificial intelligence tools and approaches for academic, administrative, and research needs. Audiences: faculty staff

AV Technology Support
Support and consultation for technologies, systems, and operations in general university spaces. Audiences: external faculty staff students

AV Technology Training
Training and demonstrations for technology in general university spaces. Audiences: external faculty staff students

Call Centre Implementation and Management
Support for setting up and maintaining call centre applications used across campus. Audiences: faculty staff

Cloud Services Consultation
A consultation with cloud experts to explore cloud options and determine whether cloud services are the right fit for your needs. Audiences: staff

Event Technology Support
On-site audiovisual support for small campus presentations and events. Audiences: staff

IT Service Desk (WTS Helpdesk)
Frontline support for WTS-managed services and enterprise applications. Audiences: alumni external faculty staff students

IT Support (Computer lab-GenLab)
Student-accessible computing labs managed and maintained by Western Technology Services. Audiences: faculty staff students

IT Support (Dedicated-Support agreement)
Contracted hardware and software support for faculty, staff, and supported units, delivered through phone, remote, and on-site assistance. Audiences: faculty staff

IT Support (On Demand)
Hourly, on-demand technical support for hardware and software through phone, remote, and onsite assistance. Audiences: faculty staff

Mobile App Store Management
WTS manages Western's mobile app store presence, submission, sign-off, and publishing for Apple App Store and Google Play. Audiences: faculty staff

Network Consulting
Expert guidance and support for network requests that fall outside standard services. Audiences: faculty staff

Software Development
WTS builds and operates custom web applications, integrations, ETL pipelines and automation scripts to meet Western's unique business needs. Audiences: faculty staff

Solution Architecture: Identity and Access Management
Enterprise IAM architecture services to design, govern and enable consistent identity-related processes and integrations across Western. Audiences: faculty staff