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Infrastructure

Analog Phones
Provides traditional dial-tone phone service using analog telephone lines. Audiences: faculty staff

Automatic Network Addressing (DHCP)
Automatically assigns network addresses to devices connecting to the campus network. Audiences: staff

Central File Storage
Provides secure, shared storage for files and data. Audiences: faculty staff

Central User Authentication
Allows users to securely sign in to systems using their institutional username and password. Audiences: faculty staff

Centralized Printing
Provides shared print queues and printer access across campus. Audiences: faculty staff

Data & Fibre Cabling
Installation and repair of data and fibre cabling to support reliable campus network connectivity. Audiences: external faculty staff

Data Centre Infrastructure Hosting
Provides secure, resilient data centre facilities and operational support for hosting physical servers. Audiences: external faculty staff

Delegated Certificate Administration
A service that allows campus technology teams to manage and renew their own digital certificates. Audiences: faculty staff

Delegated Network Management (RAMP)
Enables campus IT teams to manage network addressing and naming within their areas. Audiences: staff

Device Policy Management
Applies security and configuration settings to managed Windows devices. Audiences: staff

Digital Security Certificates (Sectigo)
Centralized management of Sectigo TLS and code signing certificates for Western-hosted services. Audiences: faculty staff

Directory and Authentication Services (Oracle)
A centralized directory service that provides authentication, authorization, and group management. Audiences: faculty staff

Electronic Access Control
Installation and maintenance of cabling and infrastructure to support secure electronic door access systems. Audiences: staff

Endpoint Data Backup and Restoration
Backup and data restoration services for campus-connected computers and servers. Audiences: faculty staff

Extended Phone Ringing
Extends phone ringing sounds to nearby rooms or locations. Audiences: faculty staff

External Carrier Analog Phones
Provides traditional analog phone service delivered by an external telecommunications carrier. Audiences: faculty staff

Identity Management
Claiming, activation, lifecycle management and authentication-factor management for Western (People) identities (students, faculty, staff). Audiences: alumni external faculty staff students

Infrastructure Monitoring and Alerting
24/7 monitoring and alerting for systems and devices hosted in Western's data centres. Audiences: external faculty staff

Low-Voltage Cabling
Installation and maintenance of low-voltage cabling for building communication and control systems. Audiences: external faculty staff

Managed Database Services
Provides centrally managed databases for applications and services. Audiences: faculty staff

Managed Printing Services (Papercut)
Enables centralized printing with usage tracking and cost recovery. Audiences: faculty staff students

Multifactor Authentication (DUO)
Adds an extra layer of security by requiring a second step when users sign in. Audiences: faculty staff

Network Address Management (IPAM)
Tracks and manages how network addresses are assigned across campus systems. Audiences: staff

Network Consulting
Expert guidance and support for network requests that fall outside standard services. Audiences: faculty staff

Network Name Resolution (DNS)
Translates website and system names into network addresses computers can understand. Audiences: staff

Network Time Synchronization
Keeps computers and systems synchronized to a reliable campus time source. Audiences: faculty staff students

Network Traffic Distribution
Improves reliability and performance by spreading system traffic across multiple servers. Audiences: faculty staff

Paging and Announcements
Enables phones to broadcast announcements to large areas. Audiences: faculty staff

Phone Installation and Maintenance
Installation and maintenance of campus phone services, including VoIP and analog systems. Audiences: faculty staff

Private Network
Enables secure outbound Internet access for approved devices using private network addressing. Audiences: faculty staff

Public Wired Network Port Management
Requires users to authenticate before accessing wired network services in public or shared spaces. Audiences: external faculty staff students

Research Network (High-Speed)
Delivers high-bandwidth, low-latency wired network connectivity to support data-intensive research needs. Audiences: faculty staff students

Secure Remote Access VPN (WROAMS)
Provides secure, encrypted remote access to campus systems and services. Audiences: external faculty staff students

Secure University to Hospital Network
Provides a secure, encrypted network connection between approved Western and LHSC systems. Audiences: faculty staff

Security Camera Installation and Maintenance
Installation and maintenance of security camera systems to support campus safety and monitoring. Audiences: staff

Security Camera Management
Manages and monitors campus security camera systems. Audiences: faculty staff

Service Identity Management
Provisioning, lifecycle management, access control and secure credential handling for non-human/service identities (service accounts, application registrations, API clients, certificates). Audiences: faculty staff

Single Sign-On (SSO) (SAML2, OAUTH, OIDC, CAS)
Single Sign-On (SSO) (SAML2, OAUTH, OIDC, CAS) Audiences: faculty staff

Site-to-Site VPN
Provides secure, encrypted network connectivity between campus and remote locations. Audiences: staff

Softphone Calling (Jabber)
Allows users to make and receive work phone calls using their computer or mobile device. Audiences: faculty staff

Software License Activation (Windows and Microsoft Office)
Activates Windows and Office software on institution-owned devices. Audiences: faculty staff

Synchronized Network Clock Services
Installation and maintenance of network-connected clocks to provide accurate, synchronized time across campus. Audiences: staff

Synchronized Network Clocks
Provides consistent, accurate time across campus using network-connected clocks. Audiences: staff

System Administration (Windows and Linux)
Provides centralized management and support for campus-hosted Windows and Linux servers. Audiences: faculty staff

Virtual Server Backup and Restoration
Protects virtual servers with regular backups and recovery options. Audiences: faculty staff

Virtual Server Hosting
Provides hosted virtual servers for running applications and services. Audiences: faculty staff

Voicemail
Provides centralized voicemail with optional email delivery. Audiences: faculty staff

VoIP Phones
Provides business phone service using the campus data network. Audiences: faculty staff

Website Hosting
Secure hosting space on Western's web servers for official departmental websites. Audiences: faculty staff

Windows Updates and Software Distribution
Keeps university-owned Windows devices up to date with security updates and approved software. Audiences: staff

Wired Network (Campus)
Provides reliable wired Internet and enterprise network access for approved devices across campus. Audiences: faculty staff students

Wireless Network (Conference)
Temporary wireless networks for large-scale conferences and events. Audiences: external faculty staff

Wireless Network (Eduroam)
Wireless network access for visitors from participating Eduroam institutions. Audiences: alumni external faculty staff students

Wireless Network (Guest)
Sponsored wireless access for guests visiting Western's campus. Audiences: external faculty staff

Wireless Network (Western Community)
Enterprise wireless access across Western campus buildings. Audiences: alumni faculty staff students