External

AV Technology Support

Support and consultation for technologies, systems, and operations in general university spaces. Audiences: external faculty staff students

AV Technology Training

Training and demonstrations for technology in general university spaces. Audiences: external faculty staff students

Cloud File Storage (Microsoft OneDrive)

Store, sync, and access personal work files from anywhere. Audiences: external faculty staff students

Collaboration and Meetings (Microsoft Teams)

Chat, meet, and collaborate with teams in one place. Audiences: external faculty staff students

Cyber Security Awareness Outreach

In-person cybersecurity outreach activities on campus. Audiences: alumni external faculty staff students

Cyber Security Awareness Promotional Materials

Creation and distribution of cybersecurity posters, pamphlets and flyers for awareness. Audiences: alumni external faculty staff students

Data & Fibre Cabling

Installation and repair of data and fibre cabling to support reliable campus network connectivity. Audiences: external faculty staff

Data Centre Infrastructure Hosting

Provides secure, resilient data centre facilities and operational support for hosting physical servers. Audiences: external faculty staff

Device Protection Monitoring and Response (License Request)

Cost-recovery licensing of EDR service for affiliated organizations using Western IP space. Audiences: external

Email (Microsoft Outlook)

Send and receive university email securely from any device. Audiences: alumni external faculty staff students

Groups and Mailing Lists (Microsoft Groups)

Create groups for shared communication, calendars, and collaboration tools. Audiences: external faculty staff students

Identity Management

Claiming, activation, lifecycle management and authentication-factor management for Western (People) identities (students, faculty, staff). Audiences: alumni external faculty staff students

Infrastructure Monitoring and Alerting

24/7 monitoring and alerting for systems and devices hosted in Western's data centres. Audiences: external faculty staff

IT Service Desk (WTS Helpdesk)

Frontline support for WTS-managed services and enterprise applications. Audiences: alumni external faculty staff students

Low-Voltage Cabling

Installation and maintenance of low-voltage cabling for building communication and control systems. Audiences: external faculty staff

Public Wired Network Port Management

Requires users to authenticate before accessing wired network services in public or shared spaces. Audiences: external faculty staff students

Secure Remote Access VPN (WROAMS)

Provides secure, encrypted remote access to campus systems and services. Audiences: external faculty staff students

Shared Calendars and Scheduling (Microsoft Outlook)

Manage scheduless, share calendars, and book rooms or resources. Audiences: alumni external faculty staff students

Task Management (Microsoft Planner)

Organize tasks and track progress on individual or shared projects. Audiences: external faculty staff students

University Switchboard and Call Routing

Central point of contact for incoming telephone calls to Western. Audiences: alumni external faculty staff students

Wireless Network (Conference)

Temporary wireless networks for large-scale conferences and events. Audiences: external faculty staff

Wireless Network (Eduroam)

Wireless network access for visitors from participating Eduroam institutions. Audiences: alumni external faculty staff students

Wireless Network (Guest)

Sponsored wireless access for guests visiting Western's campus. Audiences: external faculty staff

Workflow Automation and Data Tools (Microsoft Power Platform)

Create dashboards, automate tasks, and build simple apps without coding. Audiences: external faculty staff students