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Communication and Collaboration

AI Chat and Writing Assistant (Copilot Chat)
An AI-powered chat tool that helps users draft content, summarize information, and answer questions. Audiences: faculty staff students

AI Productivity Assistant (Microsoft 365 Copilot) - License Request
Request access to Microsoft 365 Copilot for eligible users. Audiences: faculty staff

AI Writing Assistance (Grammarly) - Licensed Access
Access Grammarly writing assistance tools through an institutional license. Audiences: faculty staff

Analog Phones
Provides traditional dial-tone phone service using analog telephone lines. Audiences: faculty staff

Call Centre Implementation and Management
Support for setting up and maintaining call centre applications used across campus. Audiences: faculty staff

Campus Email Relay to Microsoft 365
Routes email from campus systems to the university email service. Audiences: faculty staff

Cloud File Storage (Microsoft OneDrive)
Store, sync, and access personal work files from anywhere. Audiences: external faculty staff students

Collaboration and Meetings (Microsoft Teams)
Chat, meet, and collaborate with teams in one place. Audiences: external faculty staff students

Data Analytics and Business Intelligence (Microsoft Power BI) - License Request
Request a Microsoft Power BI license to access analytics and reporting tools. Audiences: faculty staff students

Diagramming and Flowcharts (Microsoft Visio) - License Request
Request a Microsoft Visio license for diagramming and visualization needs. Audiences: faculty staff

Document and Collaboration Tools (Microsoft 365) - License Assignment & Changes
Request changes to Microsoft 365 license assignments for users. Audiences: faculty staff students

Document and Spreadsheet Tools (Microsoft Office Apps)
Install and use essential office productivity software on your devices. Audiences: faculty staff students

Email (Microsoft Outlook)
Send and receive university email securely from any device. Audiences: alumni external faculty staff students

Engineering and Numerical Computing (MATLAB) - Licensed Access
Access MATLAB software through an institutional license. Audiences: faculty staff students

Extended Phone Ringing
Extends phone ringing sounds to nearby rooms or locations. Audiences: faculty staff

External Carrier Analog Phones
Provides traditional analog phone service delivered by an external telecommunications carrier. Audiences: faculty staff

Groups and Mailing Lists (Microsoft Groups)
Create groups for shared communication, calendars, and collaboration tools. Audiences: external faculty staff students

IT Support Portal (Jira Service Management)
Request IT services, report issues, and track support requests in one place. Audiences: faculty staff

IT Systems and Assets (CMDB for Jira Service Management)
Shows what IT services and systems exist, what they rely on, and how they are connected. Audiences: faculty staff

Knowledge Base and Documentation (Confluence)
Create, share, and find guides, documentation, and team knowledge. Audiences: faculty staff

Mathematics and Modeling Software (Maple) - Licensed Access
Access Maple mathematical modeling and computation software through an institutional license. Audiences: faculty staff students

Microsoft Power Automate Premium - License Request
Request a Microsoft Power Automate license to access workflow automation tools. Audiences: faculty staff students

Microsoft Product - Non-Standard License Request
Request licensing for Microsoft products not listed elsewhere in the catalog. Audiences: faculty staff

Online Appointment Scheduling (Microsoft Bookings)
Lets users create and share booking calendars so others can schedule appointments with them. Audiences: faculty staff

Paging and Announcements
Enables phones to broadcast announcements to large areas. Audiences: faculty staff

Phone Installation and Maintenance
Installation and maintenance of campus phone services, including VoIP and analog systems. Audiences: faculty staff

Project and Work Tracking (Jira)
Plan, track, and manage projects and work from start to finish. Audiences: faculty staff

Project Management Tool (Microsoft Project) - License Request
Request a Microsoft Project license for project planning and management. Audiences: faculty staff

Scientific Illustration Tool (BioRender) - Licensed Access
Access BioRender scientific illustration tool through an institutional license. Audiences: faculty staff students

Secure Email Message Routing (Stunnel)
Securely routes system-generated email using encrypted connections. Audiences: faculty staff

Shared Calendars and Scheduling (Microsoft Outlook)
Manage scheduless, share calendars, and book rooms or resources. Audiences: alumni external faculty staff students

Softphone Calling (Jabber)
Allows users to make and receive work phone calls using their computer or mobile device. Audiences: faculty staff

Statistical Analysis Software (SAS) - Licensed Access
Access institutionally licensed SAS statistical analysis software. Audiences: faculty staff students

Surveys and Data Collection (Qualtrics)
Survey platform for creating, distributing, and analyzing online surveys. Audiences: faculty staff students

Task Management (Microsoft Planner)
Organize tasks and track progress on individual or shared projects. Audiences: external faculty staff students

University Switchboard and Call Routing
Central point of contact for incoming telephone calls to Western. Audiences: alumni external faculty staff students

Video Sharing (Microsoft Stream)
Upload, share, and manage videos securely. Audiences: faculty staff students

Voicemail
Provides centralized voicemail with optional email delivery. Audiences: faculty staff

VoIP Phones
Provides business phone service using the campus data network. Audiences: faculty staff

Web Conferencing (Zoom)
Web conferencing access and support for meetings, classes, and collaboration across Western. Audiences: faculty staff students

Web Content Management (Cascade CMS)
Support and access to the Cascade CMS for building and maintaining Western websites in the latest Western templates. Audiences: faculty staff

Website Hosting
Secure hosting space on Western's web servers for official departmental websites. Audiences: faculty staff

Workflow Automation and Data Tools (Microsoft Power Platform)
Create dashboards, automate tasks, and build simple apps without coding. Audiences: external faculty staff students