Administrative and Business - WTS Service Catalogue

AI Chat and Writing Assistant (Copilot Chat)

Campus Email Relay to Microsoft 365

Routes email from campus systems to the university email service. Audiences: faculty staff

Cloud File Storage (Microsoft OneDrive)

Collaboration and Meetings (Microsoft Teams)

Corporate Cellular Plan Support

Support for billing and contact management for Western's Bell Mobility corporate accounts. Audiences: faculty staff

Document and Spreadsheet Tools (Microsoft Office Apps)

Document Management Application Support

Installation, upgrades, and technical support for all Laserfiche repositories, including licensing and assistance to departmental repository administrators. Audiences: staff

Email (Microsoft Outlook)

Groups and Mailing Lists (Microsoft Groups)

IT Support Portal (Jira Service Management)

Request IT services, report issues, and track support requests in one place. Audiences: faculty staff

IT Systems and Assets (CMDB for Jira Service Management)

Shows what IT services and systems exist, what they rely on, and how they are connected. Audiences: faculty staff

Knowledge Base and Documentation (Confluence)

Create, share, and find guides, documentation, and team knowledge. Audiences: faculty staff

Online Appointment Scheduling (Microsoft Bookings)

Lets users create and share booking calendars so others can schedule appointments with them. Audiences: faculty staff

Project and Work Tracking (Jira)

Plan, track, and manage projects and work from start to finish. Audiences: faculty staff

Secure Email Message Routing (Stunnel)

Securely routes system-generated email using encrypted connections. Audiences: faculty staff

Security Camera Management

Manages and monitors campus security camera systems. Audiences: faculty staff

Shared Calendars and Scheduling (Microsoft Outlook)

Surveys and Data Collection (Qualtrics)

Task Management (Microsoft Planner)

Video Sharing (Microsoft Stream)

Workflow Automation and Data Tools (Microsoft Power Platform)