Search Website
Using the Service Catalogue
About the WTS Service Catalogue
In the WTS Service Catalogue, you’ll find a listing of the applications, offerings, and technology solutions offered by Western Technology Services.
The catalogue is organized by category, audience, and alphabetically to help you quickly find the services most relevant to your needs. From core academic tools to behind-the-scenes infrastructure, explore the full range of services that support our Western community.
Use this form to provide feedback or report an issue with the service catalogue.
How to Use the Service Catalogue
This video demonstrates how to use the service catalogue.
Audience and Category Definitions
Audiences
| Staff | Active employees of Western University or Affiliates. |
| Faculty | Active employees appointed with a faculty role. |
| Students | Active students of Western University or Affiliates. |
| Alumni | Alumni of Western University or Affiliates. |
| External Individuals | Persons outside Western University. In some cases, restrictions may apply, such as sponsorship by a staff or faculty member to access a service. |
Categories
| Service Category | Service Description |
| Administrative and Business | Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems. |
| Communication and Collaboration | Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services. |
| Desktop and Mobile Computing | Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution. |
| Infrastructure | Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management. |
| IT Professional Services | People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach. |
| Research | Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems. |
| Information Security | Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance. |
| Teaching and Learning | Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys. |