Faculty/Staff Search

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Staff

AI Chat and Writing Assistant (Copilot Chat)
An AI-powered chat tool that helps users draft content, summarize information, and answer questions. Audiences: faculty staff students

AI Consultation Service
Expert guidance on the use of artificial intelligence tools and approaches for academic, administrative, and research needs. Audiences: faculty staff

AI Productivity Assistant (Microsoft 365 Copilot) - License Request
Request access to Microsoft 365 Copilot for eligible users. Audiences: faculty staff

AI Writing Assistance (Grammarly) - Licensed Access
Access Grammarly writing assistance tools through an institutional license. Audiences: faculty staff

Analog Phones
Provides traditional dial-tone phone service using analog telephone lines. Audiences: faculty staff

Audience Response Tool (iClicker)
A real-time polling and response tool that engages students during in-person or virtual lectures. Audiences: faculty staff students

Audio Room Booking
Reservation of an audio recording room for high-quality voice and sound production. Audiences: faculty staff

Automatic Network Addressing (DHCP)
Automatically assigns network addresses to devices connecting to the campus network. Audiences: staff

AV Technology Support
Support and consultation for technologies, systems, and operations in general university spaces. Audiences: external faculty staff students

AV Technology Training
Training and demonstrations for technology in general university spaces. Audiences: external faculty staff students

Call Centre Implementation and Management
Support for setting up and maintaining call centre applications used across campus. Audiences: faculty staff

Campus Email Relay to Microsoft 365
Routes email from campus systems to the university email service. Audiences: faculty staff

Central File Storage
Provides secure, shared storage for files and data. Audiences: faculty staff

Central User Authentication
Allows users to securely sign in to systems using their institutional username and password. Audiences: faculty staff

Centralized Printing
Provides shared print queues and printer access across campus. Audiences: faculty staff

Cloud File Storage (Microsoft OneDrive)
Store, sync, and access personal work files from anywhere. Audiences: external faculty staff students

Cloud Services Consultation
A consultation with cloud experts to explore cloud options and determine whether cloud services are the right fit for your needs. Audiences: staff

Collaboration and Meetings (Microsoft Teams)
Chat, meet, and collaborate with teams in one place. Audiences: external faculty staff students

Corporate Cellular Plan Support
Support for billing and contact management for Western's Bell Mobility corporate accounts. Audiences: faculty staff

Cyber Security Awareness Outreach
In-person cybersecurity outreach activities on campus. Audiences: alumni external faculty staff students

Cyber Security Awareness Promotional Materials
Creation and distribution of cybersecurity posters, pamphlets and flyers for awareness. Audiences: alumni external faculty staff students

Cyber Security Awareness Training
Online cybersecurity training platform for staff, faculty and students. Audiences: faculty staff students

Cyber Security Consulting
Guidance on compliance, endpoint security, awareness and incident response for the Western community. Audiences: faculty staff students

Cyber Security Risk Assessment
Cybersecurity risk assessments for technologies, platforms or software that affect Western data. Audiences: faculty staff

Data & Fibre Cabling
Installation and repair of data and fibre cabling to support reliable campus network connectivity. Audiences: external faculty staff

Data Analytics and Business Intelligence (Microsoft Power BI) - License Request
Request a Microsoft Power BI license to access analytics and reporting tools. Audiences: faculty staff students

Data Centre Infrastructure Hosting
Provides secure, resilient data centre facilities and operational support for hosting physical servers. Audiences: external faculty staff

Delegated Certificate Administration
A service that allows campus technology teams to manage and renew their own digital certificates. Audiences: faculty staff

Delegated Network Management (RAMP)
Enables campus IT teams to manage network addressing and naming within their areas. Audiences: staff

Device Policy Management
Applies security and configuration settings to managed Windows devices. Audiences: staff

Device Protection Monitoring and Response (Western Devices)
Enterprise EDR solution (CrowdStrike) for Western-owned devices, centrally managed by Security Operations. Audiences: faculty staff

Diagramming and Flowcharts (Microsoft Visio) - License Request
Request a Microsoft Visio license for diagramming and visualization needs. Audiences: faculty staff

Digital Media Production
Support for creating custom digital media for academic, administrative, and research needs. Audiences: faculty staff

Digital Security Certificates (Sectigo)
Centralized management of Sectigo TLS and code signing certificates for Western-hosted services. Audiences: faculty staff

Directory and Authentication Services (Oracle)
A centralized directory service that provides authentication, authorization, and group management. Audiences: faculty staff

Document and Collaboration Tools (Microsoft 365) - License Assignment & Changes
Request changes to Microsoft 365 license assignments for users. Audiences: faculty staff students

Document and Spreadsheet Tools (Microsoft Office Apps)
Install and use essential office productivity software on your devices. Audiences: faculty staff students

Document Management Application Support
Installation, upgrades, and technical support for all Laserfiche repositories, including licensing and assistance to departmental repository administrators. Audiences: staff

Electronic Access Control
Installation and maintenance of cabling and infrastructure to support secure electronic door access systems. Audiences: staff

Email (Microsoft Outlook)
Send and receive university email securely from any device. Audiences: alumni external faculty staff students

Endpoint Data Backup and Restoration
Backup and data restoration services for campus-connected computers and servers. Audiences: faculty staff

Engineering and Numerical Computing (MATLAB) - Licensed Access
Access MATLAB software through an institutional license. Audiences: faculty staff students

Event Technology Support
On-site audiovisual support for small campus presentations and events. Audiences: staff

Extended Phone Ringing
Extends phone ringing sounds to nearby rooms or locations. Audiences: faculty staff

External Carrier Analog Phones
Provides traditional analog phone service delivered by an external telecommunications carrier. Audiences: faculty staff

Groups and Mailing Lists (Microsoft Groups)
Create groups for shared communication, calendars, and collaboration tools. Audiences: external faculty staff students

Identity Management
Claiming, activation, lifecycle management and authentication-factor management for Western (People) identities (students, faculty, staff). Audiences: alumni external faculty staff students

Information Security Incident Response
Assistance managing and remediating information security incidents involving Western systems or data. Audiences: faculty staff students

Infrastructure Monitoring and Alerting
24/7 monitoring and alerting for systems and devices hosted in Western's data centres. Audiences: external faculty staff

Instructional Media Design Consultation
Guidance on planning, designing, and implementing digital media for instructional purposes. Audiences: faculty staff

IT Service Desk (WTS Helpdesk)
Frontline support for WTS-managed services and enterprise applications. Audiences: alumni external faculty staff students

IT Support (Computer lab-GenLab)
Student-accessible computing labs managed and maintained by Western Technology Services. Audiences: faculty staff students

IT Support (Dedicated-Support agreement)
Contracted hardware and software support for faculty, staff, and supported units, delivered through phone, remote, and on-site assistance. Audiences: faculty staff

IT Support (On Demand)
Hourly, on-demand technical support for hardware and software through phone, remote, and onsite assistance. Audiences: faculty staff

IT Support Portal (Jira Service Management)
Request IT services, report issues, and track support requests in one place. Audiences: faculty staff

IT Systems and Assets (CMDB for Jira Service Management)
Shows what IT services and systems exist, what they rely on, and how they are connected. Audiences: faculty staff

Knowledge Base and Documentation (Confluence)
Create, share, and find guides, documentation, and team knowledge. Audiences: faculty staff

Learning Management System (OWL Brightspace)
Western's learning management system for delivering course content and training. Audiences: faculty staff students

Learning Management System (OWL Sakai)
Western's legacy learning management system previously used to support course delivery and content sharing. Audiences: faculty staff students

LMS Tool Integration
Integration of third-party learning tools into OWL using Learning Tools Interoperability (LTI) standards. Audiences: faculty staff

Low-Voltage Cabling
Installation and maintenance of low-voltage cabling for building communication and control systems. Audiences: external faculty staff

Managed Database Services
Provides centrally managed databases for applications and services. Audiences: faculty staff

Managed Printing Services (Papercut)
Enables centralized printing with usage tracking and cost recovery. Audiences: faculty staff students

Mathematics and Modeling Software (Maple) - Licensed Access
Access Maple mathematical modeling and computation software through an institutional license. Audiences: faculty staff students

Microsoft Power Automate Premium - License Request
Request a Microsoft Power Automate license to access workflow automation tools. Audiences: faculty staff students

Microsoft Product - Non-Standard License Request
Request licensing for Microsoft products not listed elsewhere in the catalog. Audiences: faculty staff

Mobile App Store Management
WTS manages Western's mobile app store presence, submission, sign-off, and publishing for Apple App Store and Google Play. Audiences: faculty staff

Multifactor Authentication (DUO)
Adds an extra layer of security by requiring a second step when users sign in. Audiences: faculty staff

Network Address Management (IPAM)
Tracks and manages how network addresses are assigned across campus systems. Audiences: staff

Network Consulting
Expert guidance and support for network requests that fall outside standard services. Audiences: faculty staff

Network Name Resolution (DNS)
Translates website and system names into network addresses computers can understand. Audiences: staff

Network Time Synchronization
Keeps computers and systems synchronized to a reliable campus time source. Audiences: faculty staff students

Network Traffic Distribution
Improves reliability and performance by spreading system traffic across multiple servers. Audiences: faculty staff

Online Appointment Scheduling (Microsoft Bookings)
Lets users create and share booking calendars so others can schedule appointments with them. Audiences: faculty staff

Paging and Announcements
Enables phones to broadcast announcements to large areas. Audiences: faculty staff

Phone Installation and Maintenance
Installation and maintenance of campus phone services, including VoIP and analog systems. Audiences: faculty staff

Private Network
Enables secure outbound Internet access for approved devices using private network addressing. Audiences: faculty staff

Project and Work Tracking (Jira)
Plan, track, and manage projects and work from start to finish. Audiences: faculty staff

Project Management Tool (Microsoft Project) - License Request
Request a Microsoft Project license for project planning and management. Audiences: faculty staff

Public Wired Network Port Management
Requires users to authenticate before accessing wired network services in public or shared spaces. Audiences: external faculty staff students

Remote Application Access
Allows users to access applications remotely without a full desktop. Audiences: faculty staff

Research Network (High-Speed)
Delivers high-bandwidth, low-latency wired network connectivity to support data-intensive research needs. Audiences: faculty staff students

Scientific Illustration Tool (BioRender) - Licensed Access
Access BioRender scientific illustration tool through an institutional license. Audiences: faculty staff students

Secure Email Message Routing (Stunnel)
Securely routes system-generated email using encrypted connections. Audiences: faculty staff

Secure Hardware Disposal
Safe destruction and disposal of electronic media to ensure sensitive data is permanently erased. Audiences: staff

Secure Remote Access VPN (WROAMS)
Provides secure, encrypted remote access to campus systems and services. Audiences: external faculty staff students

Secure University to Hospital Network
Provides a secure, encrypted network connection between approved Western and LHSC systems. Audiences: faculty staff

Security Camera Installation and Maintenance
Installation and maintenance of security camera systems to support campus safety and monitoring. Audiences: staff

Security Camera Management
Manages and monitors campus security camera systems. Audiences: faculty staff

Security Log and SIEM Integration
Centralized log collection & SIEM platform for detecting and reporting security events. Audiences: staff

Service Identity Management
Provisioning, lifecycle management, access control and secure credential handling for non-human/service identities (service accounts, application registrations, API clients, certificates). Audiences: faculty staff

Shared Calendars and Scheduling (Microsoft Outlook)
Manage scheduless, share calendars, and book rooms or resources. Audiences: alumni external faculty staff students

Single Sign-On (SSO) (SAML2, OAUTH, OIDC, CAS)
Single Sign-On (SSO) (SAML2, OAUTH, OIDC, CAS) Audiences: faculty staff

Site-to-Site VPN
Provides secure, encrypted network connectivity between campus and remote locations. Audiences: staff

Softphone Calling (Jabber)
Allows users to make and receive work phone calls using their computer or mobile device. Audiences: faculty staff

Software Development
WTS builds and operates custom web applications, integrations, ETL pipelines and automation scripts to meet Western's unique business needs. Audiences: faculty staff

Software License Activation (Windows and Microsoft Office)
Activates Windows and Office software on institution-owned devices. Audiences: faculty staff

Solution Architecture: Identity and Access Management
Enterprise IAM architecture services to design, govern and enable consistent identity-related processes and integrations across Western. Audiences: faculty staff

Statistical Analysis Software (SAS) - Licensed Access
Access institutionally licensed SAS statistical analysis software. Audiences: faculty staff students

Surveys and Data Collection (Qualtrics)
Survey platform for creating, distributing, and analyzing online surveys. Audiences: faculty staff students

Synchronized Network Clock Services
Installation and maintenance of network-connected clocks to provide accurate, synchronized time across campus. Audiences: staff

Synchronized Network Clocks
Provides consistent, accurate time across campus using network-connected clocks. Audiences: staff

System Administration (Windows and Linux)
Provides centralized management and support for campus-hosted Windows and Linux servers. Audiences: faculty staff

Task Management (Microsoft Planner)
Organize tasks and track progress on individual or shared projects. Audiences: external faculty staff students

University Switchboard and Call Routing
Central point of contact for incoming telephone calls to Western. Audiences: alumni external faculty staff students

Video Sharing (Microsoft Stream)
Upload, share, and manage videos securely. Audiences: faculty staff students

Virtual Desktop
Provides access to centrally managed virtual desktops using thin or zero clients. Audiences: staff

Virtual Server Backup and Restoration
Protects virtual servers with regular backups and recovery options. Audiences: faculty staff

Virtual Server Hosting
Provides hosted virtual servers for running applications and services. Audiences: faculty staff

Voicemail
Provides centralized voicemail with optional email delivery. Audiences: faculty staff

VoIP Phones
Provides business phone service using the campus data network. Audiences: faculty staff

Vulnerability Assessment and Reporting
Scanning and reporting vulnerabilities with severity rankings and mitigation recommendations. Audiences: faculty staff

Web Conferencing (Zoom)
Web conferencing access and support for meetings, classes, and collaboration across Western. Audiences: faculty staff students

Web Content Management (Cascade CMS)
Support and access to the Cascade CMS for building and maintaining Western websites in the latest Western templates. Audiences: faculty staff

Website Hosting
Secure hosting space on Western's web servers for official departmental websites. Audiences: faculty staff

Windows Updates and Software Distribution
Keeps university-owned Windows devices up to date with security updates and approved software. Audiences: staff

Wired Network (Campus)
Provides reliable wired Internet and enterprise network access for approved devices across campus. Audiences: faculty staff students

Wireless Network (Conference)
Temporary wireless networks for large-scale conferences and events. Audiences: external faculty staff

Wireless Network (Eduroam)
Wireless network access for visitors from participating Eduroam institutions. Audiences: alumni external faculty staff students

Wireless Network (Guest)
Sponsored wireless access for guests visiting Western's campus. Audiences: external faculty staff

Wireless Network (Western Community)
Enterprise wireless access across Western campus buildings. Audiences: alumni faculty staff students

Workflow Automation and Data Tools (Microsoft Power Platform)
Create dashboards, automate tasks, and build simple apps without coding. Audiences: external faculty staff students