Call Centre Implementation and Management - WTS Service Catalogue

Call Centre Implementation and Management 🔗 Copied!

Support for setting up and maintaining call centre applications used across campus.

Service Description

This service provides configuration, training, troubleshooting, and upgrade support for UCCx call centre software. It enables units to manage inbound calls, queues, and workflows effectively for service delivery. WTS ensures reliable operation and helps units optimize their use of call centre tools.

Audiences: faculty staff

How to Request or Use the Service

WTS Helpdesk

What You Need To Use The Service

Must be an active staff or faculty member.

Service Details

Status:	Active
Service Availability:	WTS Helpdesk Support Hours
Maintenance Window:	Standard: Sundays 12am - 10am ET; Thursdays 12am - 7am ET
Feedback:	Share feedback on this service
Service Charges:	The final cost is dependent on specific usage needs and setup requirements, determined at a development rate of $80 per hour. *Monthly charges include agent license fees ($10 per agent per month) + regular phone charges. Access to reporting available for extra charge.
Support Contact:	WTS Helpdesk
Documentation:	N/A

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