Search Website
Knowledge Base and Documentation (Confluence) 🔗 Copied!
Create, share, and find guides, documentation, and team knowledge.
Service Description
This service provides a central space for creating and managing documentation, guides, policies, FAQs, and collaborative content. Teams can work together on documents, organize information by topic or space, and keep knowledge up to date. The service supports collaboration, reduces reliance on email, and helps users quickly find the information they need to get work done.
How to Request or Use the Service
To request, submit a Jira ticket to the WTS Helpdesk.
What You Need To Use The Service
Requires a valid Western ID.
Service Details
| Status: | Active |
| Service Availability: | 24x7: Excluding scheduled maintenance windows
|
| Maintenance Window: | Standard: Sundays 12am - 10am ET; Thursdays 12am - 7am ET |
| Feedback: | |
| Service Charges: | $12.50 per space + $1.50 per user per month. |
| Support Contact: | For support, submit a Jira ticket to the WTS Helpdesk. |
| Documentation: |