Endpoint Data Backup and Restoration - WTS Service Catalogue

Endpoint Data Backup and Restoration 🔗 Copied!

Backup and data restoration services for campus-connected computers and servers.

Service Description

This service provides ad hoc and scheduled backups of data for desktop and server systems connected to campus networks. It also supports data restoration requests in the event of accidental deletion, system failure, or data loss.

Audiences: faculty staff

How to Request or Use the Service

To request, submit a Jira ticket to WTS Operations.

What You Need To Use The Service

Requires designated primary and secondary contacts.
Requires that backup endpoint client software installed.
Requires network access from backup servers to endpoints.

Service Details

Status:	Active
Service Availability:	24x7: Excluding scheduled maintenance windows
Maintenance Window:	Standard: Sundays 12am - 10am ET; Thursdays 12am - 7am ET
Feedback:	Share feedback on this service
Service Charges:	Basic Service - 2 months retention Internal: $0.15 per GB; Minimum $15.00 per month per computer Affiliate: $0.25 per GB; Minimum $20.00 per month per computer
Support Contact:	For support, submit a Jira ticket to the WTS Helpdesk.
Documentation:	Pre-Planned WTS Computer Support Services Relationships \| Western Technology Services.

Provide feedback on the Service Catalogue