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Infrastructure Monitoring and Alerting 🔗 Copied!
Service Description
This service provides continuous monitoring of infrastructure and hosted systems to detect availability issues, performance errors, and environmental risks. Monitoring includes up/down status, error reporting, and custom alerting configured to meet operational needs for devices deployed in the Support Services Building (SSB) and The Collider (COL) data centres. Alerts are delivered o a defined list of customer provided contacts through centrally managed monitoring platforms to enable rapid response and maintain service reliability.
How to Request or Use the Service
To request, submit a Jira ticket to WTS Operations.
What You Need To Use The Service
IP Address/Hostname, FQDN, OS custom alerts requested
Service Details
| Status: | Active |
| Service Availability: | 24x7: Excluding scheduled maintenance windows
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| Maintenance Window: | Standard: Sundays 12am - 10am ET; Thursdays 12am - 7am ET |
| Feedback: | |
| Service Charges: | No cost. |
| Support Contact: | For support, contact the WTS Operations team:
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| Documentation: | N/A |