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IT Support Portal (Jira Service Management) 🔗 Copied!
Request IT services, report issues, and track support requests in one place.
Service Description
This service provides a self-service portal for submitting IT requests, reporting issues, and tracking support tickets. Users can view request status, receive updates, and communicate with support teams through a single interface. The service helps streamline service delivery, improve response times, and provide transparency into support activities.
How to Request or Use the Service
To request, submit a Jira ticket to the WTS Helpdesk.
What You Need To Use The Service
Requires a valid Western ID.
Service Details
| Status: | Active |
| Service Availability: | 24x7: Excluding scheduled maintenance windows
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| Maintenance Window: | Standard: Sundays 12am - 10am ET; Thursdays 12am - 7am ET |
| Feedback: | |
| Service Charges: | $7.50 per space + $18.50 per user per month. |
| Support Contact: | For support, submit a Jira ticket to the WTS Helpdesk. |
| Documentation: |