University Switchboard and Call Routing - WTS Service Catalogue

University Switchboard and Call Routing 🔗 Copied!

Central point of contact for incoming telephone calls to Western.

Service Description

This service manages the university switchboard, routing incoming calls to the appropriate departments and services. It provides a consistent public-facing access point for inquiries and ensures callers are directed quickly and accurately. WTS staff maintain high service standards to support campus communications.

Audiences: alumni external faculty staff students

How to Request or Use the Service

Accessible by calling 519-661-2111.

What You Need To Use The Service

Access to Phone

Service Details

Status:	Active
Service Availability:	24x7: Excluding scheduled maintenance windows
Maintenance Window:	Standard: Sundays 12am - 10am ET; Thursdays 12am - 7am ET
Feedback:	Share feedback on this service
Service Charges:	No cost
Support Contact:	WTS Helpdesk
Documentation:	N/A

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