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IT Service Desk (WTS Helpdesk) 🔗 Copied!
Frontline support for WTS-managed services and enterprise applications.
Service Description
The WTS Helpdesk provides first-level support for campus technology services, including account issues, application access, and troubleshooting WTS-managed systems. It serves as the central point of contact for reporting problems, requesting assistance, and receiving guidance on university IT services and enterprise applications. Support is available through multiple channels to ensure quick and reliable service.
How to Request or Use the Service
Contact the WTS Helpdesk by:
- Virtual Agent through the Helpdesk portal
- Phone (519-661-3800 ext. 83800)
- Jira ticket
- In person at the Helpdesk counter (Support Services Building)
- By webform (if you cannot create a Jira Ticket)
What You Need To Use The Service
N/A
Service Details
| Status: | Active |
| Service Availability: | |
| Maintenance Window: | N/A: No defined maintenance window for this service offering. |
| Feedback: | |
| Service Charges: | No cost |
| Support Contact: | |
| Documentation: |