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IT Support (On Demand) 🔗 Copied!

Hourly, on-demand technical support for hardware and software through phone, remote, and onsite assistance.

Service Description

For faculties and support units requiring technical support on an occasional or limited basis, WTS offers fee-based IT support and maintenance for university-owned devices, hardware, software, and network environments. Creation of user documentation or guidance on technology planning and acquisition can also be requested. Whenever possible, the same one or two technicians are assigned to maintain familiarity with the client area's needs and environment.

Audiences: faculty staff

How to Request or Use the Service

Create a JIRA ticket to the Onsite Team Email: wts-onsite@uwo.ca

What You Need To Use The Service

Must be an active staff or faculty member.

Service Details

Status:

Active
Service Availability:
By Appointment
Maintenance Window:

N/A: No defined maintenance window for this service offering.
Feedback:

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Service Charges:

Hourly Rates (Time & Materials Support)

  • Internal: $80.00 per hour
  • Affiliate: $85.00 per hour
  • Minimum Charge: 1 hour per service request.
  • See Documentation for more information.
Support Contact:

Create a JIRA ticket to the Onsite Team Email: wts-onsite@uwo.ca
Documentation:

Billable Computer Support ** Pertinent information eg. Cost per hour will go on the main onsite webpage

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