Jabber Softphones
Jabber Softphone solution extends Western’s VoIP voice services to allow off-campus access to campus voice services (Western's telephone numbers).
Note: Jabber for Western allows off-campus access only and will not work on Western's Network (wired or wireless).
Jabber Softphone is a software-based phone that allows to place and receive calls directly from your devices in addition to your desk (office) phone. Devices include desktop computers, laptops and smartphones. Cisco Jabber client needs to be installed on a device which requires access to Internet (WiFi, wired, cellular data) to connect to Western's VoIP voice services.
Note: Jabber for Western University only works as a phone. Other functions (video, chat, …) have been disabled.
Requirements
- Western's department number, listed on Western Directory and already attached to a physical phone
- Western's UCCX Call Centers - agent or supervisor extension number
- Western Identity for Jabber profile setup
Request Jabber profile
The request has to be approved by a telephone coordinator for your department or a contact for UCCX Call Center.
Note: You need to specify which device will be used for Jabber - Windows, iOS, iPhone, Android.
To submit a request you will need to accept the risk associated with 911 emergency calling.
Published on and maintained in Cascade.