Freqently Asked Questions

The Classroom Technology Group appreciates that the time allotted for your lecture, presentation, or event is valuable. We have assembled a list of Frequently Asked Questions, along with some basic troubleshooting information to help you become familiarized with how audio-visual technology in General University spaces is supported, and operated.

General Information

Who do I contact about room conditions?

For questions, and concerns related to building facilities including: climate controls, lighting, electrical, waste/recycling, window coverings, projection screens, whiteboards, markers, chalk, furnishings, water leaks, etc. please contact:

Facilities Management - Client Services
Tel: (519) 661-3304 Ext. 83304
Email: fm-help@uwo.ca

Can someone meet with me and provide an A/V Demo?

Yes, someone from CTG would be happy to provide an AV demo during regular business hours,
Monday - to - Friday,
8:30AM - to - 4:30PM

Note: a/v demonstrations are subject to room availability.

When you are ready to book an a/v demo, please include the building, room number, date, and time in your request. You can submit your request through the Audio Visual Technology Demonstration request form.

I would like to have more than one microphone for my event, what options do I have?

CTG-managed a/v technologies that are installed in General University teaching and presentation spaces are supported. Presenters are responsible for providing any additional technology that is not natively supported by CTG. For information about connecting your own device(s) to a/v systems in General University spaces please reach out to us by submiting a Service Desk ticket well in advance of your presentation, or event.

Cables are missing and are required for my presentation, what can I do?

Depending on the a/v system; CTG provides a VGA cable, a 3.5mm audio cable, a network patch cable. If you cannot find a cable that is natively supplied with the a/v system please contact the CTG Helpline at ext. 82222 or through the Service Desk.

Note: Solstice is the supported service for wireless device presentation and collaboration needs and this may offer a more flexible solution for you to connect your device to the classroom a/v system. For more information about using Solstice, please visit:


Solstice

My device can only use a hardwired connection. (It is not compatible with Solstice). Is there an on-campus service that provides cables?

The Campus Computer Store (Tech Hub) in the UCC building provides various types of cables that are available for purchase. The Campus Computer Store has been rebranded as The Tech Hub and is now located inside The Book Store.

Do I still need an AV key?

No, AV Keys are no longer required to access the a/v equipment in G.U. Classrooms. If you have a key and would like to return it, please do so at the WTS Helpdesk in the Support Services Building, or just recycle it.

Please note: the "AV Key" should not be confused with university keys that are used to open doors on the perimeter, and the interior of campus buildings.

Is there Wi-Fi access in G.U. Classrooms?

Yes, All G.U. Classrooms have the Western Wireless network available.

Note: Wireless computer coverage is similar to cell phone coverage; conditions such as location, structural building materials, interaction with other devices occupying, or passing through the broadcast area (etc.) can all impact wireless performance. 100% coverage, 100% of the time on a wireless network – while ideal – cannot be guaranteed.

For more information is available through the Western Technology Services: Wireless information site.

Can I use a wired network connection for my presentation laptop?

Yes. All General University teaching and presentation spaces with a permanently installed a/v system have a public access network port. (1) Ethernet patch cable is provided with the a/v system to support a wired network connection.

Note: Connecting to the Public Network Port requires authentication through a Web Browser.

Is a Guest Wireless network available for Non-Western Presenters or participants?

Yes, the wireless network “WesternU-Guest” is available throughout campus. To use this network, the guest must register an account with their personal email address and elect a Staff/Faculty sponsor. Your sponsor should be aware of your intention prior to submitting your request. Your Western sponsor should have the ability to approve guest wireless access.

More information about the Guest wireless can be found on the Wireless, How do I page

How can I tell if this is a General University (G.U.) Classroom?

The Classroom Directory on this website lists all active G.U. spaces. As well; each G.U. Classroom includes a room phone with a printed copy of the Classroom Contacts sheet mounted near this phone.

Who do I contact if the Room is locked?

Normally, G.U. Classrooms will be unlocked based on the reservation/schedule. If the door of a classroom is locked during regular business hours, please contact Room Reservations, or Campus Police after hours

Room Reservations
Tel: (519) 661-2111 ext. 83303
Email:bookroom@uwo.ca

Campus Police
Tel: (519) 661-2111 ext. 83300

Troubleshooting

I plugged in a USB drive and nothing happened, how can I access my files?

Please verify the Rack PC itself is powered up, and that it is operational. Please wait until the Windows desktop appears before you insert your USB drive. Once inserted, an AutoRun notification will appear in the lower right-hand corner of the screen. Clicking on this notification will provide ways for you to access the USB drive.

To open the USB drive without the notification, double click on "This PC" icon, located on the Windows desktop. This will open the file explorer; the USB Drive should appear as a new icon listed under Devices and Drives.

I selected the Rack PC on the a/v interface, but the login-page/desktop did not appear on the screen, what do I do?

The Rack PC is mounted in the a/v enclosure and it has been labeled for identification. Before using the Rack PC please verify it is powered on by checking if the small, LED indicator lights are illuminated on its front panel. (These should be visible when the Rack PC is on).

If there are no LED indicator lights illuminated, press the red power button on the Rack PC to power it up.

If the LED lights are on but not blinking, press and hold the red power button on the Rack PC for five seconds - or until the LED lights shut off; wait for a moment, and then press the red power button once again.

If the Rack PC is still not displayed, please call us directly at ext.82222 from the room phone.

Note:the Rack PC is not intended to always be on. Please be prepared to manually power it up, or re-boot it at the start of your class time, or event. Re-booting the Rack PC is typically done to resolve most computer performance errors.

I had issues trying to login to the Rack PC, what do I do?

For login issues related to your username/password combination, please contact the WTS Helpdesk

Phone: (519) 661-3800
Phone: (519) 661-2111 ext. 83800
Create Ticket: WTS Service Desk

For all other Login related issues, please contact CTG directly at ext.82222 from the room phone.

Note: CTG does not store, or manage Western user accounts, credentials or account-specific data.

How can I playback a DVD or Blu-ray disk?

The Rack PC is mounted in the AV enclosure and it has been labeled for identification. Before using the Rack PC please verify it is physically powered on. If there are no LED indicator lights illuminated on its front panel, press the red power button on the Rack PC to power it up.

Please wait until the Windows desktop appears before you insert your DVD/Blu-ray disk into the Rack PC. Once the disc is inserted an AutoRun notification will appear in the lower right-hand corner of the screen. Clicking on this notification will provide the option to playback the movie using the Leawo Blu-ray player.

To Playback DVD/Blu-ray media without the notification, double click on "This PC" icon, located on the desktop. This will open the file explorer; the DVD/Blu-ray Drive should appear as a new icon listed under Devices and Drives.

Right click on the "DB-RE Drive (D:)" and select "Open Auto-play". This Will provide the option to playback the movie using the Leawo Blu-ray player.